JENIFER EMRICK
Tacoma,WA
Summary
Dedicated Human Resources Manager with extensive expertise in policy and procedure administration, recruitment and hiring practices, personnel development, performance management, learning and development, employee retention, and conflict management. Familiar with basic HR principles and practices of payroll and personnel recordkeeping. Expert in analyzing human behavior and collaborating with others to find amicable solutions to multi-faceted issues.
Overview
34
34
years of professional experience
Work History
Area Human Resources Director
Pyramid Global Hospitality - Hotel Murano, Hotel Max
Tacoma And Seattle, WA
06.2021 - Current
- Led cross-functional teams in executing comprehensive training programs for staff development.
- Coordinated with executive leadership to align departmental goals with overall organizational objectives.
- Created a culture of accountability among staff members by setting clear expectations regarding job responsibilities and performance goals consistent with company values.
- Enhanced communication between departments, fostering collaboration and cross-functional teamwork to achieve company objectives.
- Determined performance benchmarks and completed ongoing evaluation of employee work.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Area Property Human Resources Manager
Marriott Tacoma Downtown/Four Points Seattle Airport South
Tacoma, WA
02.2018 - 05.2021
- Delivered high-quality HR processes with sound decisions based on collaboration with department leaders and implementation of industry best practices.
- Kept employees and management well-informed with regular human resources bulletins.
- Evaluated employee performance and helped managers establish improvement plans.
- Directs recruitment effort for exempt and non-exempt personnel, as well as students and temporary employees.
- Coordinated and administered employee benefits, including compensation and insurance.
- Maintained and updated complete records for all personnel, including records management, attendance, absenteeism, performance, pay-slips, and timesheets.
- Identified training requirements for existing employees and organized various training sessions, workshops, and other activities.
- Assisted employees with navigating benefits systems, utilizing employee tools, and answering questions about policies and procedures.
- Improved employee morale and reduced turnover with regular appreciation events.
- Designed and implemented rewards and recognition program through annual employee evaluation or performance appraisal system.
Flight Attendant
Seattle, WA
11.2006 - 06.2017
- Responded to emergencies by directing and assisting passengers during mechanical, medical, and disruptive incidents.
- Cared for passengers in need of special assistance and accommodated individual requests.
- Attended pre-flight briefings with crew members to prepare for day's flights.
- Prepared and served drinks, snacks, and meals and processed sales for alcohol and other paid services.
- Comforted passengers subject to delays and inclement weather and provided information about flight connections.
- Verified adequate aircraft stock before departure by taking inventory and working with ground crew to fill needs.
- Demonstrated the proper emergency procedures and available safety features, including inflatable life vests and supplementary oxygen.
Guest Relations Manager
Holland America Line
Seattle, WA
11.1992 - 04.2004
- Created, developed, and implemented effective organizational strategy for front desk operations.
- Scheduled employees and delegated assignments to maintain appropriate staffing levels and guests services coverage.
- Coached employees to develop and strengthen skills during guest interactions.
- Trained staff members on how to handle the expected, routine issues and problem-solve complex concerns.
- Hired, motivated, and assessed performance of staff to keep operations efficient and on-track.
- Oversaw the operation of the front desk, including greeting, registering and checking out guests.
- Engaged guests and staff to resolve issues and challenges in positive way.
- Answered inquiries pertaining to hotel policies and services, and resolved occupants' complaints.
- Kept the occupants happy with their stay by providing knowledgeable service and quick resolutions for all complaints.
HR Coordinator
Walt Disney World Swan and Dolphin
01.2000 - 01.2002
HR Coordinator
01.1998 - 01.2000
Skills
- Training and development
- Benefits administration
- Dispute mediation
- Staff management
- Employee relations
- Legal compliance
- HR leadership
- Grievance handling and redressal
- Policy enforcement
- Labor law compliance
- Employee onboarding
- Train employees
- Recruit managers
- Benefits, Strategy
- Benefits administration, Workshops
- Directing
- Employee relations
- Features
- Human resources
- HR
- Insurance
- Inventory
- Leadership
- Legal
- Law
- Mechanical
- Mediation
- Organizational
- Performance appraisal
- Personnel
- Policies
- Processes
- Quality
- Quick
- Recruitment
- Safety
- Sales
- Sound
- Staff management
- Staffing
Timeline
Area Human Resources Director
Pyramid Global Hospitality - Hotel Murano, Hotel Max
06.2021 - Current
Area Property Human Resources Manager
Marriott Tacoma Downtown/Four Points Seattle Airport South
02.2018 - 05.2021
Flight Attendant
11.2006 - 06.2017
HR Coordinator
Walt Disney World Swan and Dolphin
01.2000 - 01.2002
HR Coordinator
01.1998 - 01.2000
Guest Relations Manager
Holland America Line
11.1992 - 04.2004