Jenifer Lopez
Brownsville,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cosmetology Student
Southern Star Salon
Brownsville, TX
11.2023 - 03.2024
- Attended workshops and in-person training to maintain updated knowledge on the current cosmetology trends, products and techniques.
- Managed salon product inventory, ensuring the organization and availability of supplies.
- Ensured overall cleanliness based on TDLR health and safety regulations.
- Developed strong multitasking abilities while balancing coursework requirements alongside hands-on training in a fast-paced salon environment.
- Established rapport with diverse clientele by adapting communication styles according to individual preferences or cultural backgrounds while maintaining professionalism at all times.
Department Head/ CSM
Hobby Lobby
Brownsville, TX
06.2021 - Current
- Promote a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Assist in maintaining proper inventory levels and audits.
- Perform duties necessary to maintain internal and external store cleanliness.
- Help in unloading of merchandise from delivery trucks, and transport and organize merchandise from stockroom to sales floor.
- Maintain ethical integrity and honesty while handling money, checks, and other types of payment received for products sold.
CSR/Assistant Manager
Family Dollar
Brownsville, TX
10.2019 - 06.2021
- Assisted store manager in ordering merchandise and record keeping to include payroll, scheduling, and cash register deposits and receipts.
- Assumed certain management responsibilities in absence of store manager.
- Supervised, trained, and developed store associates on company operating practices and procedures.
- Responsible for maintaining inventories, store appearance, and completing daily paperwork under direction of store manager.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
Education
Associates Of Applied Science - Cosmetology
Southern Careers Institute
Brownsville, TX06.2024
High School Diploma -
Veterans Memorial Early College High School
Brownsville, TX06.2019
Skills
- Customer Service
- Staff Training and Development
- Loss Prevention
- Detail-Oriented
- Bilingual
- Data Entry
- Computer Proficiency
Certification
Cosmetology License, Southern Careers Institute
June 2024
Timeline
Cosmetology Student
Southern Star Salon
11.2023 - 03.2024
Department Head/ CSM
Hobby Lobby
06.2021 - Current
CSR/Assistant Manager
Family Dollar
10.2019 - 06.2021
Associates Of Applied Science - Cosmetology
Southern Careers Institute
High School Diploma -
Veterans Memorial Early College High School