Hi, I’m
Jenifer Hanks
Lakeland,Florida
Overview
25
years of professional experience
Work History
Self
Stay at Home Mom
11.2015 - Current
Job overview
- Demonstrated high levels of self-motivation.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
Valrico Brandon Medical Group
Receptionist
03.2015 - 08.2017
Job overview
- Coordinated patient appointments and managed arrivals/departures.
- Ensured accurate verification of insurance status for patients.
- Handled referrals and authorizations.
- Prepared charts efficiently.
- Enhanced Medical Records efficiently.
Quench USA
Customer Service
07.2012 - 09.2013
Job overview
- Managed a large number of incoming customer calls.
- Coordinated site visits and installations, ensuring timely completion.
- Assessed and validated eligibility of insurance certificates.
- Submitted detailed monthly expense reports.
- Ensured timely submissions of outstanding traffic violation payments.
- Performed accurate data entry tasks.
Liones Pizza
Server
02.2000 - 05.2011
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
West Chester Family Practice
Receptionist
11.2007 - 02.2011
Job overview
- Performed routine medical office duties such as scheduling appointments checking in/out patients
- Set up and maintained patient accounts by obtaining, recording, and updating personal and financial information
- Monitoring, obtaining, and preparing insurance approvals
- Reconciled and prepared daily receipts for bank deposits
Education
Delaware County Community CollegeMedia, PA
Associates Degree from Behavioral Science – Focus on Psychology
Skills
- -Customer Service
- -Computer Literacy
- -Telephone/Email Etiquette
- -Medical Office Procedures
- -EMR
- -Insurance Verification
- Organization skills
- Time management
- Phone etiquette
- Problem-solving
- Attention to detail
- Customer service
Qualification Highlights
- Patient-focused, detail-oriented, qualified family medical receptionist with eight years of experience in a high-paced environment. Personable and courteous in all interactions with patients and team members, and skilled at anticipating physician and practice needs.
- Effective in handling office and administrative tasks within a busy, multi-physician practice.
- Expedient in processing patient check-in/check-out, and insurance verification
- Efficient in managing appointment scheduling, patient records
Timeline
Stay at Home Mom
Self
11.2015 - Current
Receptionist
Valrico Brandon Medical Group
03.2015 - 08.2017
Customer Service
Quench USA
07.2012 - 09.2013
Receptionist
West Chester Family Practice
11.2007 - 02.2011
Server
Liones Pizza
02.2000 - 05.2011
Delaware County Community College
Associates Degree from Behavioral Science – Focus on Psychology