Jenifer McGee
Sacramento,CA
Summary
Seasoned leader with 17+ years of experience in repair supervision and claims resolution. Specializes in fostering inclusive environments and developing strong business relationships. Achievements include creating the DTL Roadshow for enhanced total loss processes and winning the Nor Cal Peer Recognition Award twice. Skilled in team development and partnership management.
Overview
17
17
years of professional experience
Work History
Managed Repair Supervisor
Progressive Insurance
Sacramento, CA
01.2019 - Current
- Field Supervisor 2024 - Current
- DTL Supervisor 2022-2024
- SWE/MSO Supervisor 2018-2022 (Rotational Supervisor for 1 year)
MRR Reinspector
Progressive Insurance
Sacramento , CA
01.2015 - 01.2018
- Service Center Reinspector
- Oversaw shop estimate accuracy and built and maintained business relationships with our NW SWE partners
MRR
Progressive International Electronics
Sacramento, CA
01.2010 - 01.2015
- Accurately resolved complex property damage claims. Effectively worked with other business cohorts to reduce inventory. Developed and maintained business relationships with our body shop vendors.
Claim Generalist Associate
Progressive
Sacramento, CA
10.2007 - 01.2010
- Completed investigations into claims to determine the extent of Progressive’s liability and assessed property damage. Provided service to policyholders and third-party claims.
Education
Bachelor of Arts - Sociology
California State University, Sacramento
Sacramento, CA05-2005
Skills
- Qualified leader with 17 years of experience
- Foster an inclusive work environment that embodies the Golden Rule
- History of developing employees and training NW SWE and MSO shops
- Ability to effectively manage SWE partnerships that support business outcomes and maintain positive business relationships
- Worked effectively with IAA to improve total loss outcomes and improve overall efficiency and accuracy at our Sacramento DTL yard
- Created the DTL Roadshow in Northern CA to help drive accurate referrals and increase average days to close a total loss
- Assisted in implementation and maintenance of the CA DTL chat to help drive accurate referrals to the DTL yard in CA
Accomplishments
- Member of the Social Responsibility Team for 2 Year
- Nor Cal Peer Recognition and Rewards winner 2 times
- Member of the Work Environment Team
- Prior California Arbitrator
- Participant in Customer Service Feedback Sessions with coworkers to improve NPS scores
- Member of the Campus Relationship Team (promoted Progressive at college career fairs)
Timeline
Managed Repair Supervisor
Progressive Insurance
01.2019 - Current
MRR Reinspector
Progressive Insurance
01.2015 - 01.2018
MRR
Progressive International Electronics
01.2010 - 01.2015
Claim Generalist Associate
Progressive
10.2007 - 01.2010
Bachelor of Arts - Sociology
California State University, Sacramento