JENIFER MENTO
Summary
Mission-driven program manager dedicated to keeping operations efficient and smooth by delivering successful leadership and team management at all levels. Collaborative leader and investigative analyst with 12+ years in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings and a proven track record of applying advanced research and analysis skills to identify potential threats. Works collaboratively in high-pressure situations. Experienced in administering budgets, overseeing personnel and solving routine and complex problems.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Real Time Information Center, UNIT COMMANDER
HAMPTON POLICE DIVISION
03.2023 - Current
- Management of the Real Time Information Center and Crime Analysis personnel
- 20+ years leading and conducting investigations and data analysis
- Plan and direct the development of statistical analysis of relevant, real-time data compiled from multiple sources to focus criminal investigations, identify crimes and crime trends, and place facts in proper relationship: crime mapping and linking people, patterns, places, and groups and preparing comprehensive analytical reports and charts for law enforcement use
- Develop and present recommendations for new methodologies, strategies, and procedures for data collection and technical analysis to identify strengths and weaknesses and provide recommendations for correction and prevention of future problems
- Analyze, evaluate, and integrate intelligence data from internal and external sources, assess value, and implement/direct actionable plans to organizational leaders to improve project and operational planning initiatives and provide policy advice to organizational leaders to improve project and operational planning initiatives
- Analyze and develop security and threat response plans for critical infrastructure and provide after action reviews for incident response
- Prepared and coordinated biweekly crime analysis and data visualization presentations to Organizational leadership
- Developed comprehensive contingency and emergency management plans for the Police Division
- Expanded the situational awareness security camera system and Flock Automated License Plate Readers (ALPR) cameras for the City of Hampton
- Optimized the integration of security cameras into the RTIC Video Management System (VMS) from other City entities and stakeholders
- Plans, schedules, and conducts project management for various Organization wide initiatives
- Supervise, direct, and safeguard sensitive information: acquisition, storage, retrieval, dissemination, and destruction.
- Managed budgetary constraints through careful resource allocation, cost control measures, and fiscal responsibility practices.
Patrol Operations UNIT COMMANDER
HAMPTON POLICE DIVISION
01.2021 - 03.2023
- Commander of Patrol Operations: direct patrol operations for dayshift and nightshifts and Commander of Homeland Security Unit/Marine Patrol
- Leads, directs, and coordinates multijurisdictional collaboration on incident/emergency management with a wide range of stakeholders, to include: local, state, and federal law enforcement agencies, as well as nongovernmental organizations
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Develop and implement operational plans to combat crime, present operational/crime reduction strategies and identify actionable intelligence, and review outcome effectiveness for senior level audiences
- This includes identification of new methods, strategies, and procedures for intelligence gathering, investigative data analysis and tracking of crime trends, community violence and gang activity presented as part of daily/weekly briefings
- Review and recommend procedures for storage of chemical, biological, and radioactive materials and egress from local facilities
- Analyze and develop security and threat response plans for critical infrastructure and provide after action reviews for incident response
- Provide risk reduction and remedial action recommendations to organizational managers and leaders pertaining to personnel-related allegations
- Develop and maintain emergency recall rosters and procedures
- Team building and motivational leadership manager.
Criminal Investigations UNIT COMMANDER
HAMPTON POLICE DIVISION
10.2020 - 01.2021
- Supervise and direct criminal investigations
- Directed multiple complex criminal investigations, resolved jurisdictional issues, and supervised the adjudication of cases in coordination with prosecutors, these include: homicide, robbery, rape, aggravated assaults, economic crimes, domestic violence, and death investigations
- Supervise and implement integrated intelligence and timely data acquisition to support mission objectives and command decisions
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Utilizes relevant, real-time data compiled from multiple sources to focus criminal investigations and surveillance operations and link organizational strategies and tasks
- Supervise and direct Incident Action Plans and Operational Strategies for incidents and events. These include operational level crime strategy plans in hot spot locations and targeted crime interdiction plans.
Criminal Investigations UNIT SERGEANT
HAMPTON POLICE DIVISION
04.2019 - 10.2020
- Supervise and direct criminal investigations
- Lead and direct evidence collection and investigative fieldwork
- Directed and conducted multiple complex criminal investigations both as a lead investigator and in the capacity as a supervisor, prepared investigative reports, resolved jurisdictional issues, reviewed cases for deconfliction, and participated in the adjudication of cases in coordination with prosecutors, these include: homicide, robbery, rape, aggravated assaults, economic crimes, domestic violence, and death investigations
- Supervise and review of evidence and case preparation, to include: review of search warrants, court orders, and criminal complaints
- Improved department efficiency by streamlining case management procedures and implementing new technologies.
- Supervise and direct Incident Action Plans and Operational Strategies for incidents and events. To include operational level crime strategy plans in hot spot locations and targeted crime interdiction plans addressing series offenses
- Leads, directs, and conducts internal investigations for personnel-related allegations of misconduct and internal investigations of fraud, waste and abuse.
Community Response Team UNIT SERGEANT
HAMPTON POLICE DIVISION
04.2018 - 04.2019
- Supervised and directed multiple complex criminal investigations
- Supervised and directed the execution of search warrants and surveillance operations for in coordination and collaboration with local and federal partners
- Supervise and review of evidence and case preparation, to include: review of search warrants, court orders, criminal complaints, and deconfliction
- Supervise and direct Incident Action Plans and Operational Strategies for incidents and events
- Worked effectively in fast-paced environments.
Central Records UNIT MANAGER
HAMPTON POLICE DIVISION
11.2015 - 04.2018
- Supervised and maintained organizational records and reports.
- Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
- Supervised, directed, and safeguarded sensitive information: acquisition, storage, retrieval, dissemination, and destruction
- Reviewed, revised, or created standard operating procedures as needed, multiple training bulletins, policy development, and instructional guides for incident based reporting.
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
- Increased staff productivity rates with supportive leadership techniques, task allocation, mentoring programs, and positive work environment initiatives resulting in a 50% reduction in overtime spending.
Criminal Investigations DETECTIVE
HAMPTON POLICE DIVISION
08.2012 - 11.2015
- Investigation of multiple complex criminal investigations, prepared investigative reports, resolved jurisdictional issues, reviewed cases for deconfliction, and participated in the adjudication of cases in coordination with prosecutors, these include: homicide, robbery, sex offenses, aggravated assaults, economic crimes, auto theft, domestic violence, death investigations, and internal investigations
- Conduct criminal investigation, evidence and case development, and preparation and presentation of facts for search warrants, court orders, and criminal complaints
- Gathered facts from interviews of suspects, witnesses, and complainants.
- Delivered calm, professional testimony to support case evidence, establish timelines, and offer law enforcement expertise.
- Utilize regional and national intelligence databases, social media, utility and phone data, public records, interviews, and various surveillance methods to research and collect intelligence information. To include: LexisNexis, LINX, VCIN/NCIC, LEADSOnline, CARFAX, Etrace, and internal Record Management System.
- Investigation of incoming complaints, concerns, and tips from citizenry.
School Resource Officer
HAMPTON POLICE DIVISION
08.2010 - 08.2012
- Enforce ordinances and laws relating to schools and juveniles and connect juveniles with diversion options when available
- Maintain a working knowledge of juvenile law and school administrative policies
- Improved security measures by regularly reviewing surveillance footage and reporting any concerns to administration promptly.
- Fostered a positive school environment by building strong relationships with students, staff, and parents.
- Conducted school security inspections.
- Supported special events planning by ensuring proper crowd control measures were in place during large gatherings or assemblies.
- DCJS instructor - training of officers, instructorships include: General Instructor, Field Training Officer, Driving Instructor, Radar Instructor.
Patrol Operations Officer
HAMPTON POLICE DIVISION
09.2002 - 08.2010
- Patrol assigned district within the City of Hampton to prevent crime or disturbances, arrest violators and provide the public with the law enforcement services and/or connect individuals with other services of the City and State as needed
- Ensure the safety of citizenry through the enforcement of laws and ordinances
- Investigate accidents and render first aid to injured
- DCJS instructor - training of officers, instructorships include: General Instructor, Field Training Officer, Driving Instructor, Radar Instructor.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
Cryptologic Language Analyst
UNITED STATES AIR FORCE
01.1995 - 01.1997
- Conducted transcription, translation and analysis of multi-source intelligence
- Evaluated classified and unclassified critical and/or sensitive information
- TS/SCI clearance
- National Defense Service Medal recipient 1996.
Education
Master of Science - International Relations
Liberty University
03.2020
Bachelor of Arts - Sociology
St. Leo University
03.2013
Associates Degree - Paralegal Studies
Thomas Nelson Community College
04.2011
Skills
- Data Interpretation
- Pattern Recognition
- Crime trend analysis
- Security Information and Event Management
- Skilled critical thinker
- Planning and organization
- Ability to make decisions under pressure
- Use of Microsoft Office Applications
- Proficient in public speaking, oral briefings, and presentation (to include various online presentation and workspace platforms)
- Use of state of the art analytical software and databases to perform analytic research and intelligence gathering
- 7 years supervisory record management
Additional Information
Professional Executive Leadership School (PELS)
FBI National Academy First Line Supervisor School
The Leadership Institute
Volunteer Activities
- Volunteer member of Tidewater Search and Rescue (TSAR), STM (Mar 2022 - present)
- Volunteer member of the Search and Rescue Tracking Institute (SARTI) (Jan 2023 – present)
- City of Hampton Incident Management Team (Apr 2023 – present)
- Maritime Incident Response Team MIRT member (August 2022 – March 2023)
- Use of Force Committee (Dec 2018 – present)
- Critical Incident Stress Management (CISM) Team Leader (2011 - present)
- Crisis Intervention Team Hampton/Newport News member/instructor (2006 - present)
- COVID-19 Tracing Team member for City of Hampton (July 2020 – present)
- Crisis Negotiations Team member (2005 - 2013)
References
- Captain Michelle Rhone, Hampton Police Division, mrhone@hampton.gov, 757-846-4545
- Captain Rebecca Warren, Hampton Police Division, rwarren@hampton.gov, 757-810-8672
Certification
Fema Certifications Incident Command Systems
- AHA FIRST AID/CPR
- VDEM ICS-300
- FEMA IS-00800.b
- FEMA IS-00200.b
- FEMA IS-00700.a
- FEMA IS-00100.b
Languages
German
Limited Working
Spanish
Limited Working
Turkish
Elementary
Affiliations
- Tidewater Search and Rescue, VDEM City of Hampton Incident Management Team Hampton-Newport News Crisis Intervention Team
Timeline
Real Time Information Center, UNIT COMMANDER
HAMPTON POLICE DIVISION
03.2023 - Current
Patrol Operations UNIT COMMANDER
HAMPTON POLICE DIVISION
01.2021 - 03.2023
Criminal Investigations UNIT COMMANDER
HAMPTON POLICE DIVISION
10.2020 - 01.2021
Criminal Investigations UNIT SERGEANT
HAMPTON POLICE DIVISION
04.2019 - 10.2020
Community Response Team UNIT SERGEANT
HAMPTON POLICE DIVISION
04.2018 - 04.2019
Central Records UNIT MANAGER
HAMPTON POLICE DIVISION
11.2015 - 04.2018
Criminal Investigations DETECTIVE
HAMPTON POLICE DIVISION
08.2012 - 11.2015
School Resource Officer
HAMPTON POLICE DIVISION
08.2010 - 08.2012
Patrol Operations Officer
HAMPTON POLICE DIVISION
09.2002 - 08.2010
Cryptologic Language Analyst
UNITED STATES AIR FORCE
01.1995 - 01.1997
Master of Science - International Relations
Liberty University
Bachelor of Arts - Sociology
St. Leo University
Associates Degree - Paralegal Studies
Thomas Nelson Community College