Jenifer Pacheco
Pasadena
Summary
Dynamic sales professional with strong leadership skills and a proven track record at Marshalls. Expert in inventory management and customer satisfaction, I enhanced store operations and trained teams to improve service quality. Recognized for optimizing product displays and fostering a collaborative environment, driving sales growth and customer loyalty.
Overview
8
8
years of professional experience
Work History
Sales Floor Coordinator
Marshalls
Pasadena, TX
04.2023 - Current
- Coordinated daily sales floor operations to ensure optimal product placement and accessibility.
- Trained and mentored new team members on customer service standards and operational procedures.
- Implemented inventory management practices to maintain stock levels and accurate product displays.
- Analyzed sales data to identify trends, enhancing merchandise presentation strategies.
- Resolved customer inquiries promptly, fostering positive shopping experiences and loyalty.
- Optimized store layout based on customer feedback, improving overall flow and ease of navigation.
- Demonstrated product and answered questions for prospective customers.
Customer Service Supervisor
Marshalls
Pasadena, TX
07.2022 - 04.2023
- Supervised daily operations of customer service team, ensuring compliance with company policies.
- Trained and mentored new staff on customer service protocols and software systems.
- Developed strategies to improve response times for customer inquiries and issues.
- Analyzed customer feedback to identify trends and drive process enhancements.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Sales Associate
Rack Rooms Shoe Store
Pasadena, TX
01.2018 - 03.2020
- Assisted customers in selecting footwear, providing exceptional service and product knowledge.
- Processed sales transactions efficiently using point-of-sale systems, ensuring accurate financial handling.
- Maintained organized merchandise displays, enhancing overall store presentation and customer experience.
- Trained new staff on sales techniques and customer service best practices, fostering team development.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
Optometrist Assistant
Eyedeal Vision Center
Pasadena, TX
09.2017 - 01.2018
- Assisted with patient intake and history documentation to ensure accurate record-keeping.
- Operated diagnostic equipment, including autorefractors and lensometers, to support eye examinations.
- Educated patients on proper contact lens care and maintenance for optimal eye health.
- Coordinated appointment scheduling and follow-up reminders to enhance patient experience.
- Increased patient satisfaction by addressing concerns promptly and effectively resolving issues.
- Enhanced practice efficiency by maintaining accurate electronic medical records for all patients.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
Education
High School Diploma -
Sam Rayburn High School
Pasadena, Texas, TX06-2016
Skills
- Strong leadership
- Keyholder
- Inventory management
- Inventory
- Willingness to learn
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Customer satisfaction
- Reliability
- Cash handling and reconciliation
- Computer proficiency
- Task prioritization
- Flexible work schedule
- Product knowledge
- Goal setting
Languages
Spanish
Native or Bilingual
Timeline
Sales Floor Coordinator
Marshalls
04.2023 - Current
Customer Service Supervisor
Marshalls
07.2022 - 04.2023
Sales Associate
Rack Rooms Shoe Store
01.2018 - 03.2020
Optometrist Assistant
Eyedeal Vision Center
09.2017 - 01.2018
High School Diploma -
Sam Rayburn High School