Jenifer Peters
Norwalk,IA
Summary
Skilled Food Service Worker with comprehensive background in food preparation, customer service and sanitation regulations. Strengths include maintaining high standards of cleanliness, quickly learning new tasks, and working efficiently under pressure. Proven ability to contribute positively to team efforts, resulting in improved overall customer satisfaction. Previous roles have seen increased efficiency and improvements in food safety practices.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Food Service Worker Cook
US Department of Veterans Affairs
Des Moines, IA
06.2022 - Current
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Properly stored all leftover food items after each shift.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Performed opening and closing duties such as setting up workstations with necessary supplies
- Monitored food temperatures to ensure safety and quality standards were met.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Rotated inventory to reduce waste and optimize freshness.
- Acquired new skills to support team and further accommodate customer needs.
- Monitored inventory to keep adequate stock of food items and supplies.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Maintained order and cleanliness of work areas to conform with health codes.
Production Worker
Produce Innovation Loffredo
Norwalk, IA
04.2021 - 06.2022
- Managed inventory of supplies necessary for label printing operations.
- Loaded printing press with paper and modified margins to comply with paper size requirements.
- Operated various types of label printers, including thermal transfer and direct thermal units.
- Verified accuracy of customer orders prior to printing labels.
- Prepared labels for packaging by entering information into the label printer software.
- Ensured that all printed labels met quality standards before being shipped out to customers.
- Reviewed job orders to determine amount of paper needed, ink color and potential special instructions.
- Performed daily maintenance on label printers to ensure optimal performance.
- Observed environmental factors and effects on equipment performance to make adjustments when necessary.
- Created new designs and templates for product labels as needed.
- Assessed inventory and ordered new ink, paper and other materials to keep supplies stocked.
- Set up jobs for lines and assisted with printing labels and packaging.
Receiving / Scanning/ Bakery and Food Service
Fresh Thyme Farmers Market
West Des Moines, IA
02.2016 - 03.2020
- Used standardized recipes and other instructions to prepare food.
- Communicated effectively with other culinary staff members regarding daily operations.
- Performed opening and closing duties such as stocking inventory and checking temperature logs.
- Replenished food items from inventory and rotated ingredients.
- Monitored inventory to maintain proper supply level.
- Monitored food temperatures to maintain food safety.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Stored foods in designated containers and storage areas to prevent spoilage.
- Trained new employees on Food Service Cook duties as assigned by management.
- Provided customer service support by responding promptly to inquiries regarding order status or other matters.
- Checked orders against invoices to ensure accuracy before releasing them from the warehouse.
- Updated daily logs with received and shipped items information as well as any discrepancies noted.
- Monitored merchandise received and shipped from facility in computer system.
- Identified order discrepancies and damaged items and notified supervisor.
- Processed returns to vendors and maintained accurate records of all returned items.
- Operated forklift safely to move products around the warehouse.
- Assisted in unloading trucks and stocking shelves with received merchandise.
- Organized storage areas to maximize movement and minimize labor.
- Reviewed scan logs regularly to ensure accuracy of information entered into the system.
- Performed quality assurance checks to ensure accuracy of scanned documents.
- Completed price changes and maintained proper signage for product displays.
- Collaborated with IT department to develop strategies for improving overall system performance.
- Greeted customers and delivered excellent customer service to promote sales and repeat business.
Quality Control Inspector
MACTAN APPARELS INC
03.2013 - 09.2013
- Analyzed data from process control systems to identify trends in product quality.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
- Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
- Adhered strictly to Good Manufacturing Practices guidelines at all times.
- Compared product and materials colors, shapes, textures and grades with predetermined templates.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
Cashier
CUIDAD CHRISTHIA RESORT
07.2012 - 01.2013
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Updated daily log book with information about visitors entering the premises.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Office Assistant
BICENTENNIAL DEVELOPMENT INC
02.2011 - 09.2011
- RESPONSIBLE FOR ALL ACCOUNTING FILES
- PREPARE AGENTS COMMISSIONS, AND PREPARE MONTHLY WITHHOLDING TAXES
- ACCOUNT UPDATES, ENCODING TO QUICKBOOKS
- PREPARE JOURNAL VOUCHERS, COLLECTION OF BILLING AND PREPARE BUYERS CONTRACT
Promotions Associate
RRK TRADE AND MARKETING SERVICES INC
, Philippines
05.2008 - 02.2011
- Learned about company history and products to present detailed information to customers.
- Conversed with customers to assist in determining products and services best suited to meet needs, asking questions and suggesting complementary products.
- Developed rapport with existing and potential customers, increasing retention and loyalty.
- Put together eye-catching displays to attract potential customers and encourage questions.
- Created welcoming environment to entice customers to sample products.
- Increased brand awareness and strengthened relationships with distribution dealers through proactive communication and follow-up.
Education
Associate - TWO YEAR COMPUTER SOFTWARE TECHNOLOGY
DATAMEX INSTITUTE OF COMPUTER TECHNOLOGY
01.2008
Certification
- Serve Safe Certified
Timeline
Food Service Worker Cook
US Department of Veterans Affairs
06.2022 - Current
Production Worker
Produce Innovation Loffredo
04.2021 - 06.2022
Receiving / Scanning/ Bakery and Food Service
Fresh Thyme Farmers Market
02.2016 - 03.2020
Quality Control Inspector
MACTAN APPARELS INC
03.2013 - 09.2013
Cashier
CUIDAD CHRISTHIA RESORT
07.2012 - 01.2013
Office Assistant
BICENTENNIAL DEVELOPMENT INC
02.2011 - 09.2011
Promotions Associate
RRK TRADE AND MARKETING SERVICES INC
05.2008 - 02.2011
- Serve Safe Certified
Associate - TWO YEAR COMPUTER SOFTWARE TECHNOLOGY
DATAMEX INSTITUTE OF COMPUTER TECHNOLOGY