Jenifer Powers

• Implemented inventory management system, reducing waste and optimizing stock levels.
• Oversaw scheduling and staff assignments, ensuring optimal coverage during peak hours.
• Served high customer volumes during special events, nights, and weekends.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Crafted and served a diverse range of cocktails and beverages to enhance customer satisfaction.

• Delivered exceptional customer service to enhance guest experiences and satisfaction.
• Maintained cleanliness and organization of bar and suite areas to meet health and safety regulations.
• Resolved guest issues promptly, maintaining professionalism and poise in challenging situations.
• Kept bar presentable and well-stocked to meet customer needs.

• Offered hands-on assistance to customers, generated repeat business through exceptional customer service by maintaining positive customer relations
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Collaborated with the owners to increase sales through effective booking, organizing events and creating targeted promotions.
• Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
• Supervised day-to-day operations to meet performance, quality and service expectations.

• Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
• Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
• Checked prices and calculated totals for accurate invoice processing.
  

• Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.

• Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.

• Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.

• Managed bar and wait staff including hiring, training, discipline, scheduling, analyzing theft and wastage.

• Performed strategic planning, execution and finalization of audits.