Professional customer service individual skilled in handling complex client inquiries and policy management. Known for excellent communication, problem-solving abilities, and maintaining high standards in customer interactions.
Work History
Commercial Lines Customer Service Agent
3 Years 9 Months
Weimer Group | 07.2014 - 04.2018
Assisted clients with policy inquiries and coverage options to enhance customer satisfaction.
Processed policy changes and renewals efficiently, ensuring compliance with company standards.
Maintained up-to-date knowledge of commercial insurance products and services to provide accurate support.
Set company record for highest attained score on agent licensing test.
Issued certificates of insurance which requires extensive knowledge of appropriate endorsements.
Assisted in processing purchase orders and invoices, maintaining accurate financial records.
Provided assistance as needed to office manager
Children & Youth Ministry Asst.
1 Year 5 Months
Souderton Mennonite Church | 04.2012 - 09.2013
Supported organization and planning of varied activities and functions.
Supported weekly programming through setup, logistics coordination, and material preparation.
Collaborated with volunteers to develop lesson plans that fostered spiritual growth among youth.
Managed complex scheduling of volunteer positions, ran background checks
Provided administrative support as needed to Pastor of Children & Youth.
PT Temporary Scanning Assistant
6 Months
Solar Atmospheres Inc | 02.2010 - 08.2010
Processed backlog of paperwork needing to be entered into the computer system.
Accounting Clerk
8 Years 5 Months
Greene Tweed | 02.1990 - 07.1998
Maintained accurate financial records using accounting software and spreadsheets.
Collaborated with team members to streamline data entry procedures for improved efficiency.
Provided clerical support for company treasurer.
Completed general accounting tasks as needed.
Accounts Payable Clerk
1 Year
Pennmark Management | 11.1988 - 11.1989
Processed vendor invoices, including receiving, sorting, and coding, to accurately and promptly ensure timely payment.
Accounting /Data Entry Clerk & Customer Svc/Sales
3 Years 1 Month
Wampler Longacre | 09.1985 - 10.1988
As an Accounting Clerk, I was responsible for quickly and accurately adding figures from daily shipment orders, as well as other various data entry and filing duties.
As Customer Service and Sales Representative, I was responsible for taking telephone orders and working to ensure customer satisfaction with all aspects of ordering and delivery.
Education
High School Diploma
Christopher Dock Mennonite High School | Kulpsville, PA | 06.1985
Skills
I am a dedicated
focused
and deadline-oriented self-starter
skilled in completing a diverse and demanding range of administrative duties
including management support
schedule management
and multitask management. My strengths include organizational skills
proofreading
and excellent reading comprehension and grammar.
Additional Information
From 2000 to 2013 I served as the primary instructor for two children from kindergarten through 12th grade. My duties included selecting, developing, and implementing appropriate curriculum, teaching all subjects and evaluating student performance, maintaining all student records, complying with state laws and reporting procedures, administering standardized tests, choosing and providing extracurricular activities, developing and overseeing lab experiments, and providing discipline and guidance. I also taught several classes to groups of children.