Jenifer Vazquez
Palm Coast
Summary
Professional with comprehensive experience in front office operations, great at managing high-volume environments with efficiency and a positive attitude. Known for strong communication skills, organizational abilities, and major attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations. Very much driven to provide customers the best experience.
Overview
2027
2027
years of professional experience
Work History
Customer Service Office Member
Publix Super Markets Inc
2023.10 - Current
- Assisted customers with inquiries and product selections, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Maintained store cleanliness and organization, contributing to a welcoming environment for shoppers.
- Collaborated with team members to restock merchandise, ensuring inventory availability for customers.
- Resolved customer complaints and issues promptly, improving satisfaction and loyalty.
- Supported training of new staff on customer service protocols and operational procedures.
- Managed high call volume with exceptional professionalism, ensuring timely responses to customer needs.
- Monitored office supplies inventory regularly, placing orders in a timely manner to avoid shortages or delays.
- Maintained organized cash handling procedures to minimize discrepancies and losses.
- Assisted in training new team members on cash register operations and customer service standards.
- Balanced multiple registers at the end of shifts, confirming accurate reporting of daily sales totals.
- Analyzed transaction patterns to identify potential fraudulent activities and mitigate risks.
- Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience.
- Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.
- Developed comprehensive fraud prevention strategies to protect company assets and maintain customer trust.
Receptionist/Office Administrator/Customer Service Representative
Jones Awnings and Canvas, Inc
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Fulfilled customer requests
- Utilized Software to retrieve and deliver messages.
- Scheduled office meetings and client appointments for staff teams.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Improved organization of files and records by instituting new system that saved time, minimized errors, and accelerated payments.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Collected payments from clients and updated account balances.
Billing/Collections/Customer Service
Admin Tasco LLC
- Organized and adjusted accounts for collections/billing daily
- Communicated with clients daily regarding matters on accounts.
- Excelled at receiving past due payments with customer service and communication skills
- Revised accounts and solved errors with management and clients
- Handled transactions and payment info accordingly
- Occasionally performed Retention duties and worked with
Education
Associate of Science - Mathematics
Saint Petersburg College
Palm Harbor, FLAssociate of Science -
Florida Gulf Coast University
Fort Myers, FLHigh School Diploma - undefined
The King's Academy
West Palm Beach, FL02.2017
Skills
- Customer assistance
- Identification Checks
- Refund Handling
- Maintaining Store Appearance
- Product Restocking
- Written and verbal communication
- Office administration
- Documentation and reporting
- Document retrieval
- Confidential information management
- Multi-line phone operation
- Clerical notetaking
- Experience with high-end clientele
- Successful with Collections/billing
- Excel experience
- Dialer experience for sales/collections
- Currency identification
- Cash counting accuracy
- Fraud detection techniques
- Conflict resolution
- Complaint handling
- Payment processing
- Administrative support
- Staff training
Timeline
Customer Service Office Member
Publix Super Markets Inc
2023.10 - Current
High School Diploma - undefined
The King's Academy
Receptionist/Office Administrator/Customer Service Representative
Jones Awnings and Canvas, Inc
Billing/Collections/Customer Service
Admin Tasco LLC
Associate of Science - Mathematics
Saint Petersburg College
Associate of Science -
Florida Gulf Coast University