JENIFFER KUHORA
Nairobi,Kenya
Summary
Experienced and ambitious sales professional with a background as a business analyst and Business Development. Proven track record of success in optimizing and streamlining processes across departments to drive efficiency, productivity, and revenue growth. Skilled in leveraging data insights to inform strategic decisions and identify opportunities for improvement. A goal-oriented, proactive leader with excellent interpersonal skills and a strong analytical mindset. Bringing 6 years of valuable experience and a history of delivering results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager -Cross Border Payments
Equity Bank
01.2023 - Current
- Managing Relationships ,sourcing and onboarding International Money Transfer sub-agency Network to drive International Money Transfer cash pick up growth.
- Ensuring all International Money Transfer front-line associates are well-versed with cash pickup procedures in accordance with regulatory requirements and partners' guidelines.
- Account Manager responsible for all onboarded partners, serving as the liaison between International Money Transfer partners and last-mile partners, including other banks and mobile network operators, as well as internal departments within the bank such as Risk and Compliance, legal,Treasury, and other business functions.
- Overseeing the Smooth Operations of International Money Transfer Services, Including but Not Limited to Daily Reporting, Reconciliations, and Providing Partner Support on Transaction Status and Funding
- Generate new leads for International Money Transfer partners in digital and cash pick up space.
- End-to-End Onboarding of International Money Transfer Partners, encompassing partnership pitching, commercial negotiations, application to the central bank, project onboarding, Go-Live, and Go-To-Market strategies.
- Develop and Implement Strategies to Drive Transactions, Volume, and Revenue Growth with Onboarded Partners
- Drive regional Cross Border Switches within EAC and SADC region by availing switch rails to different to International Money Transfer aggregators in cross border payments.
- Build strong links with external partners for the benefits of relationship management and business growth.
- Spearhead completion of pending and new projects within Cross Border Payments.
Business Analyst- Cross Border Payments
Equity bank
09.2020 - 12.2022
- Identifying data and information requirements from various departments in International Banking and Payments and leveraging reporting and analytical tools to transform data into actionable insights
- Analyzing costs, pricing, variable contributions, forex gains and losses across cross border payments and International Banking and payments
- Capturing data requirements, developing complex analytical reports and dashboards to track productivity and expedite remediation of issues and presenting final analysis to stake holders and executive management
- Collecting, tracking, and evaluating current business and market trend data
- Documenting research findings and preparing polished reports highlighting results and potential improvement strategies
- Developing performance framework including KPI for service and providing intelligence to support formulation of short- and long-term strategic plans
- Working with the management collaboratively in formulating and executing E-finance products aiming to achieve the business targets and improve customer experience
- Preparing, statutory CBK reports, investor briefing reports, daily, weekly, monthly, half year and yearly reports on Equity bank Group performance.
Relationship Officer -Accounts Opening Officer
Equity Bank
05.2019 - 08.2020
- Opened new accounts, collected client documentation and processed transactions
- Drove sales using excellent negotiation, communication and problem-solving skills
- Researched client business needs and scheduled appointments to discuss new opportunities
- Identified opportunities for new client acquisition by leveraging products and services
- Managed client communications related to daily transactions, service delivery and operational controls
- Developed cross-functional relationships with internal partners to develop client-centered solutions
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
Relationship Officer -Teller
Equity Bank
01.2015 - 12.2015
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts
- Adhered to financial services security and audit procedures
- Met sales goals by promoting bank products and services in customer interactions
- Built and maintained client relationships through quality, personalized interactions
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits, and pricing
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries, and emails.
Education
Bachelor of Science - Business Administration
Jaramogi Oginga Odinga University
K.C.S.E (A-) -
St Francis Girls Mang'u
K.C.P.E (386) MARKS -
Viewpoint Academy
Skills
- Competitive Market Analysis
- Negotiation
- Sales Growth
- Project Management
- Interpersonal Skills
- Data Visualization and Presentations
- Clear and Concise Communication
- Partners & customer Relationship Management
- Business Development
- Customer rapport
- Product and service knowledge
Certification
- Data analysis- R programming - College of Advanced Technology (2021)
- Financial Modelling and valuation analyst - Corporate Finance Institute (2022)
- Excel Fundamentals & Advanced Excel - Corporate Finance Institute (2022)
- Corporate Finance Fundamentals - Corporate Finance Institute (2022)
Accomplishments
- Identified wrong queries from database resulting to revenue leakage, worked actively with IT and product developers to resolve the issues.
- Consistently maintained high Partner satisfaction ratings.
- Mentored 5 wings to fly scholars sponsored by mastercard foundation between 2016 and 2020
References
Caroline Waringa, Head of Cross Border Payments, Caroline.waringa@equitybank.co.ke
Timeline
Assistant Manager -Cross Border Payments
Equity Bank
01.2023 - Current
Business Analyst- Cross Border Payments
Equity bank
09.2020 - 12.2022
Relationship Officer -Accounts Opening Officer
Equity Bank
05.2019 - 08.2020
Relationship Officer -Teller
Equity Bank
01.2015 - 12.2015
Bachelor of Science - Business Administration
Jaramogi Oginga Odinga University
K.C.S.E (A-) -
St Francis Girls Mang'u
K.C.P.E (386) MARKS -
Viewpoint Academy
- Data analysis- R programming - College of Advanced Technology (2021)
- Financial Modelling and valuation analyst - Corporate Finance Institute (2022)
- Excel Fundamentals & Advanced Excel - Corporate Finance Institute (2022)
- Corporate Finance Fundamentals - Corporate Finance Institute (2022)
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