Jeniffer Layson
South Point Hotel Casino
Las Vegas,NV
21
years of professional experience
Dependable Casino Dealer experienced in enhancing guest experiences and streamlining operations. Delivered high levels of customer satisfaction through effective conflict resolution and clear communication. Focused on fostering a collaborative environment and maintaining compliance with gaming regulations to ensure fair gameplay.
Work History
Games-dealer
11 Years 2 Months- Dealt various casino games, ensuring compliance with gaming regulations and house rules.
- Monitored game integrity, identifying irregularities and escalating issues to management promptly.
- Trained new dealers on game procedures and operational standards to maintain quality performance.
- Provided exceptional customer service, enhancing guest experience through attentive communication and support.
- Collaborated with team members to resolve customer disputes efficiently while preserving a positive atmosphere.
- Implemented process improvements that streamlined table operations, reducing wait times for guests.
- Led shift meetings to communicate updates, share best practices, and ensure alignment among staff members.
- Analyzed game performance trends, providing insights to management for strategic decision-making regarding game offerings.
Sales Associate
9 Years 5 Months- Provided exceptional customer service, ensuring guest satisfaction and loyalty.
- Executed merchandising strategies to enhance product visibility and drive sales.
- Assisted in training new sales associates on best practices and product knowledge.
- Managed inventory levels effectively to support operational efficiency and availability.
- Collaborated with team members to achieve sales targets and improve store performance.
- Analyzed customer feedback to identify areas for service improvement and innovation.
- Led initiatives to enhance the overall shopping experience through personalized service offerings.
- Developed training materials that improved onboarding processes for new staff members.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
No Degree - Computer And Information Sciences
Skills
Chip handling
Payout calculations
Precision dealing
Table management
Chip management
Strong hand-eye coordination
Game payouts
Quick thinking
Dependability
Memory retention
Game strategy
Timeline
Games-dealer
South Point Hotel Casino
12.2014 - 02.2026Read More
Sales Associate
Caesars Palace Casino
06.2005 - 11.2014Read More
Data College
No Degree from Computer And Information Sciences
Read More