JENIFFER SPACK
Toms River
Summary
Dynamic problem-solver and customer service expert with a robust foundation in member support and advocacy, excelling in cross-cultural communication and assertiveness. Enhanced support services at PPE by adapting to industry trends, resulting in improved member interaction and cooperation. Demonstrated exceptional organizational skills and empathy in patient care while managing scheduling and privacy adherence at HLP Urology. Recognized for adaptability and a steadfast commitment to high standards in fluctuating environments, consistently resolving member concerns efficiently while fostering a collaborative team atmosphere.
Professional advocate with extensive experience in client relations and conflict resolution. Strong focus on team collaboration, achieving results, and adapting to changing needs. Skilled in communication, problem-solving, and empathy, with dependable and flexible approach to challenges.
Overview
15
15
years of professional experience
Work History
Member Advocate
Physicians Practice Enhancement, Inc
South Brunswick
12.2023 - Current
- Enhanced interdepartmental relations by actively cooperating with colleagues and maintaining open channels of communication.
- Evaluated and integrated current industry trends and best practices to optimize support service delivery for all members.
- Maintained detailed interaction logs to enhance reference efficiency and support timely follow-up on pending matters.
- Managed complex member situations by applying empathy and understanding to foster positive outcomes.
- Engaged in team meetings, delivering insights derived from daily interactions with members to support operational efficiency.
- Provided comprehensive support to members on benefits-related questions, ensuring clarity on network access, prior authorizations, and claim processing.
- Coordinated member communications with insurance carriers via established contact at Meritain Health to ensure clarity and support.
- Facilitated collaboration with client administrative teams to support wellness program administration, health fairs, and promotional initiatives for health centers.
- Facilitated administrative support for clinical staff, overseeing provider credentialing processes and vaccination programs.
- Collaborated with marketing team to produce relevant social media posts that align with overall marketing strategy.
- Addressed member issues to improve service delivery processes and foster higher satisfaction rates.
- Utilized strong communication and analytical skills to resolve intricate inquiries efficiently and effectively.
- Advocated for member concerns, enhancing service delivery and satisfaction levels.
- Resolved complex inquiries through effective communication and problem-solving strategies.
Surgical Scheduler Coordinator
HLP Urology
Manasquan, NJ
07.2021 - 12.2023
- Administered a substantial caseload with a focus on meticulous attention to detail in logistics and documentation processes.
- Implemented protocols to maintain HIPAA compliance, thereby securing the privacy of patient data at all times.
- Coordinated effective communication among surgical teams through meticulous schedule management and timely response to changes or concerns.
- Handled telephone communications to ensure accurate information dissemination and efficient call routing.
- Orchestrated comprehensive pre-operative preparations and diligent post-operative follow-up to ensure a seamless patient journey.
- Created informative resources to enhance patient understanding of surgical processes and post-operative care.
- Managed logistics and scheduling for surgical procedures involving three urologists.
- Streamlined surgical scheduling processes to enhance patient experience and optimize operational efficiency.
- Coordinated patient communications, providing comprehensive guidance on pre-operative and post-operative care procedures.
- Coordinated surgical schedules, optimizing patient flow and resource allocation.
- Managed communication between patients, surgeons, and medical staff to ensure clarity and efficiency.
Procedure Scheduler
Allied Digestive Health
Red Bank, NJ
05.2011 - 07.2021
- Facilitated improved office workflow by engaging with colleagues to identify and implement effective scheduling strategies.
- Delivered detailed explanations of procedural steps and care requirements to alleviate patient concerns and ensure preparedness.
- Conducted comprehensive checks on critical information to guarantee accuracy of medical records before entering data into the database system during patient registration.
- Navigated changing priorities effectively, consistently delivering precise and detailed management of complex scheduling requirements.
- Engaged with incoming visitors and customers, delivering expert guidance and support to address inquiries effectively.
- Managed client communications regarding appointment confirmations and systematically updated client records for improved organization.
- Coordinated patient scheduling across multiple departments to optimize workflow efficiency.
- Managed appointment confirmations and reminders to reduce no-show rates.
Education
High School Diploma -
Long Branch High School
Long Branch, NJ06-1996
Skills
- Cross-cultural communication
- Proactive engagement
- Service excellence
- Strategic issue analysis
- Assertiveness
- Customer service
- Problem-solving
- Skilled in Microsoft Office applications
Timeline
Member Advocate
Physicians Practice Enhancement, Inc
12.2023 - Current
Surgical Scheduler Coordinator
HLP Urology
07.2021 - 12.2023
Procedure Scheduler
Allied Digestive Health
05.2011 - 07.2021
High School Diploma -
Long Branch High School