Jeniffer Spiers
Augusta,GA
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
32
32
years of professional experience
Work History
Sales Associate
Circle K
Augusta, Georgia
04.2024 - Current
- Performed cashier duties such as accepting payments, issuing receipts and counting money back.
- Maintained cleanliness of store environment including floors, windows, displays.
- Greeted customers to determine wants or needs.
- Processed transactions using a point-of-sale system.
- Handled returns and exchanges according to company policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Engaged customers in friendly, professional dialogue to determine needs.
- Computed purchases and received and processed cash or credit payment.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Completed day-to-day duties accurately and efficiently.
CNA
Oregon Living and Rehabilitation
Oregon, IL
11.2021 - 01.2023
- Answered signal lights, bells or intercom systems to determine resident needs.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Reported changes in patient conditions to registered nurse or physician.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Reminded patients to take prescribed medications or nutritional supplements.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Planned and served meals and snacks to patients according to prescribed diets.
Waitress Trainer
Landmark Family Restraunt
Freeport, Illinois
03.2015 - 11.2021
- Ensured that all trainees are aware of the company's policies and procedures regarding workplace safety.
- Monitored compliance with sanitation regulations while maintaining a safe working environment for all employees.
- Calculated charges, issued table checks, and collected payments from customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Demonstrated proper methods of taking orders from customers accurately and efficiently.
- Provided exceptional service to high volume of daily customers.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Provided constructive criticism to help servers improve their skills and increase efficiency levels.
Bakery Clerk
Logli's
Loves Park, IL
04.2008 - 12.2014
- Bagged or packaged purchases and wrapped gifts.
- Listened to guests to understand needs and help each person select optimal products and services.
- Participated in staff meetings and training sessions to improve bakery operations and customer service skills.
- Prepared and packaged bakery goods for display and sale.
- Greeted customers and provided exceptional customer service in a fast-paced bakery setting.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Answered store and merchandise questions and led customers to wanted items.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Verified that all products were labeled with correct pricing information.
- Prepared baked goods such as cakes, pies, cookies, donuts, and other pastries according to recipes.
- Ensured freshness and quality of bakery goods by performing regular quality checks.
Assistant Deli Manager
B oco
Freeport, IL
07.1993 - 05.1999
- Supervised deli staff, ensuring proper customer service and food safety practices were followed.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Assisted staff by serving food and beverages or bussing tables.
- Organized monthly meetings with deli staff to discuss upcoming changes in policies or procedures.
- Trained new employees to perform duties.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
- Resolved customer complaints in a professional manner while keeping management informed of any issues or concerns.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Ensured that all food items were properly labeled according to local health department regulations.
- Monitored quality control of prepared foods, making sure they met company standards in terms of taste, presentation and portion size.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
Skills
- Promotional support
- Retail loss prevention
- Upselling
- Reliable and punctual
- Sales forecasting
- Service oriented
- Listening skills
- Store opening and closing
- Goal oriented
Timeline
Sales Associate
Circle K
04.2024 - Current
CNA
Oregon Living and Rehabilitation
11.2021 - 01.2023
Waitress Trainer
Landmark Family Restraunt
03.2015 - 11.2021
Bakery Clerk
Logli's
04.2008 - 12.2014
Assistant Deli Manager
B oco
07.1993 - 05.1999