Jeniffer M Izquierdo
Orlando,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Credit Cards Collection 1
JP Morgan Chase
Heathrow, FL
04.2025 - Current
- Executed high-volume inbound and outbound collections calls to recover past-due accounts.
- Established rapport to resolve past-due accounts and effectively present tailored financial solutions.
- Utilized various computer applications and databases for accurate data management and efficient multitasking.
- Adhered to internal policies, departmental procedures, and financial regulations rigorously.
Sales and Lending Associate
La Familia Pawn and Jewelry
Orlando, Florida
06.2011 - 12.2025
- Handled high-volume customer inquiries and transactions efficiently.
- Cultivated positive customer relationships to encourage repeat business.
- Ensured compliance with local regulations in all customer interactions.
- Evaluated items for resale potential during pawn transactions.
- Collaborated with staff and management to strengthen teamwork.
Key Holder
La Familia Pawn and Jewelry
Orlando, Florida
06.2011 - 12.2025
- Managed key holder duties, including store opening, closing, and alarm settings.
- Supervised employees by directing tasks and maintaining service standards.
- Trained new staff on operational procedures and customer service expectations.
- Ensured compliance with company policies and procedures by overseeing daily operations.
Sales Associate
Best Buy
Orlando, Florida
04.2009 - 06.2011
- Educated customers on product features, benefits, and usage for informed decisions.
- Assisted customers with product selection and provided knowledgeable recommendations.
- Processed sales transactions accurately using point-of-sale systems.
- Collaborated with team members to ensure efficient store operations and customer service.
Assistant
Citi
Guaynabo, PR
07.2004 - 04.2009
- Supported bankers and brokers by providing wealth analysis and reporting for international clients, facilitating informed decision-making.
- Managed international client inquiries, improving service delivery and client satisfaction.
- Assisted customers with account opening processes to facilitate smooth transitions.
- Conducted account maintenance to ensure accuracy and compliance.
- Ensured compliance with multi-jurisdictional banking regulations and internal controls, safeguarding operational integrity.
Education
Bachelor of Arts - Education K-3 With Special Education
Universidad De Puerto Rico
Humacao, PR05-2000
Skills
- Collections management
- Point-of-sale operations
- Team leadership
- Effective communication
- Rapport building
- Time management
- Self-Directed
- Organization
- Flexible and adaptable
- Compliance monitoring
Timeline
Credit Cards Collection 1
JP Morgan Chase
04.2025 - Current
Sales and Lending Associate
La Familia Pawn and Jewelry
06.2011 - 12.2025
Key Holder
La Familia Pawn and Jewelry
06.2011 - 12.2025
Sales Associate
Best Buy
04.2009 - 06.2011
Assistant
Citi
07.2004 - 04.2009
Bachelor of Arts - Education K-3 With Special Education
Universidad De Puerto Rico