Jenilee Defusco
Brockton,MA
Summary
Dynamic professional with a strong background in education and customer service, notably as a Paraprofessional at Fall River School Department. Skilled in behavior management and effective communication, I foster positive learning environments and support students with special needs, enhancing their academic success and engagement. Recognized for my calm demeanor and dedication to student welfare.
Overview
20
20
years of professional experience
Work History
Paraprofessional
Fall River School Department
Fall River, MA
08.2021 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
Customer Service Representative
Rhode Island Health Care Association
Somerset, MA
06.2023 - 12.2023
Store Manager
Chancellors
Fall River, MA
06.2011 - 06.2014
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Administrative Assistant
STAT Ambulance Service
North Dartmouth, MA
06.2008 - 06.2010
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
AT&T
Fairhaven
06.2005 - 06.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Skills
- Behavior management
- Effective communication
- Helping students with special needs
- Small group and individual assistance
- Special education support
- Calm and patient demeanor
Timeline
Customer Service Representative
Rhode Island Health Care Association
06.2023 - 12.2023
Paraprofessional
Fall River School Department
08.2021 - Current
Store Manager
Chancellors
06.2011 - 06.2014
Administrative Assistant
STAT Ambulance Service
06.2008 - 06.2010
Customer Service Representative
AT&T
06.2005 - 06.2007