Jenilee Lopez

Assisted customers by finding needed items and checking inventory for items at other locations.

• Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
• Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
• Processed orders through system and coordinated product deliveries.
• Recommended merchandise to customers based on needs and preferences.
• Educated customers on product and service offerings.
• Used register system to ring up customer purchases, process payments and issue receipts.

• Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
• Stayed on top of changes in company offerings and policies by staying in frequent contact with service, inventory management and technical personnel.
• Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
• Followed up after sales to assess satisfaction and identify ongoing requirements.