Iyaunna Haney-Harper
Newport News,VA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
9
9
years of professional experience
Work History
Remote Benefits Administration Services Associate
Conduent business services
08.2023 - Current
- Provide comprehensive administrative support for benefits programs, efficiently handling client inquiries and maintaining accurate records for remote beneficiaries, ensuring seamless operations within Conduent's business services framework
- Assisted employees with benefits enrollment and changes, providing guidance on plan options and implications.
- Managed and maintained employee benefits programs including health insurance, retirement plans, and wellness programs.
- Processed benefits invoices for payment, verifying accuracy and resolving discrepancies with vendors.
Remote Sales Representative
Coast To Coast Events
LA
02.2022 - 08.2023
- Responded to customer inquiries, ensuring a high level of service by providing detailed product knowledge and resolving issues effectively
- Enhanced customer satisfaction by collaborating with team members to refine service processes and consistently achieving daily performance targets
- Conducted market research and utilized findings to assist in developing targeted marketing strategies for various products and services
- Managed administrative duties, including document filing and record updating, while also handling a high volume of customer calls and order processing
Host
Pizza Dominica
New Orleans, LA
06.2021 - 01.2022
- Greeted guests, managed reservations, and provided accurate wait times, enhancing the overall customer experience
- Maintained dining room efficiency by optimizing seating arrangements and ensuring adherence to health and safety standards
- Resolved guest complaints and special requests, serving as a key point-of-contact and ensuring satisfactory dining experiences
- Processed payments and managed cash drawer, contributing to the accurate handling of transactions and supporting team efforts in various capacities
Remote Customer Service Representative
Optum Technology Solutions
Remote
07.2020 - 05.2021
- Responded to customer inquiries and facilitated order processes across multiple platforms, including phone, email, and live chat, while maintaining a professional and empathetic communication style
- Achieved and surpassed key performance indicators by ensuring prompt response times, effective issue resolutions, and high levels of customer satisfaction
- Actively engaged in collaborative efforts with various teams to pinpoint and rectify service-related issues, enhancing overall customer service delivery
- Continuously honed expertise through regular training sessions, contributing to the provision of knowledgeable support and the utilization of customer feedback to drive service improvements
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Party Host
Surge Adventure Park
Newport News
01.2019 - 06.2020
- Coordinated party room setup and organization, ensuring a welcoming environment for guests
- Provided customer service and supervision for children, maintaining compliance with safety protocols
- Conducted pre-event meetings with clients to understand their vision and preferences.
- Managed inventory of party supplies and equipment, restocking as necessary.
- Resolved conflicts between guests or between staff members during events if necessary.
Crew Member
Cinemark Movie Theater
Newport News
01.2018 - 01.2019
- Processed financial transactions, accurately handling cash and credit payments and issuing corresponding receipts and tickets
- Managed cash drawer, ensuring proper cash handling procedures and providing accurate change as necessary
- Addressed customer service inquiries and concerns with a professional demeanor, ensuring satisfactory resolution and customer experience
- Restocked kitchen supplies including food products and utensils.
Cashier
Zaxby's
Newport News
01.2017 - 01.2018
- Processed financial transactions with accuracy and efficiency, ensuring a trustworthy customer service experience
- Ensured a welcoming environment by greeting customers and upholding cleanliness standards at the checkout area
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Sales Associate
Shoe Carnival
Newport News
01.2016 - 01.2017
- Managed inventory and ensured timely restocking of merchandise to maintain optimal sales floor presentation
- Addressed and resolved customer inquiries and complaints, enhancing customer satisfaction and loyalty
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered store and merchandise questions and led customers to wanted items.
- Built and maintained relationships with peers and upper management to drive team success.
Education
Some College (No Degree) - Business Administration and Management
Southern University at New Orleans
New Orleans, LA01-2026
High School Diploma -
Heritage High School
06-2020
Skills
- Critical Thinker
- Problem Solver
- Team Player
- Collaborator
- Professionalism
- Strong Work Ethic
- Fluent Oral Communication
- Fluent Written Communication
- Outgoing Demeanor
- Enthusiastic Leader
- Customer Engagement
- Networking
- Relationship Building
- Customer Needs Assessment
- Market Analysis
- Competitive Analysis
- Customer Relationship Building
- Customer Retention
- Customer Success Management
- Customer Service
- Consultative Selling
- Relationship Selling
- Sales Management
- Customer Prospecting
- Customer Research
- Market Research
- Customer Consultation
- Product Management
- Pricing
- Sales Data Analysis
- Forecasting
- Sales Negotiation
- Customer Account Management
- Customer Communication
- Product Sales
- Service Sales
- Marketing Enhancement
- Network Development
- Sales Closing
- Post-Sales Support
- Sales Closing Support
- After-Sales Communication
- Marketing Support
- Sales Strategies
- Diplomatic Communication
- Inbound Calling
- Outbound Calling
- Technician Dispatching
- Sales
- Program Support
- HIPAA Understanding
- Retail Store Support
- Call Center
- In-Store Support
- Customer Feedback Management
- Tracking Complaints
- POS Systems
- Billing Error Resolution
- Data Entry
- Active Listening
- Conflict Mediation
- Information Verification
- Inventory Assistance
- Appointment Scheduling
- Coordination
- Typing
- Prioritization
- Computer Proficiency
- Office Equipment Proficiency
Timeline
Remote Benefits Administration Services Associate
Conduent business services
08.2023 - Current
Remote Sales Representative
Coast To Coast Events
02.2022 - 08.2023
Host
Pizza Dominica
06.2021 - 01.2022
Remote Customer Service Representative
Optum Technology Solutions
07.2020 - 05.2021
Party Host
Surge Adventure Park
01.2019 - 06.2020
Crew Member
Cinemark Movie Theater
01.2018 - 01.2019
Cashier
Zaxby's
01.2017 - 01.2018
Sales Associate
Shoe Carnival
01.2016 - 01.2017
Some College (No Degree) - Business Administration and Management
Southern University at New Orleans
High School Diploma -
Heritage High School