Jenina Pinos
Hillsdale
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
13
13
years of professional experience
Work History
Loss Prevention Supervisor
Old Navy, Gap
04.2019 - 01.2022
- Provided exceptional customer service while maintaining vigilance for potential threats or suspicious activity within the store environment.
- Installed and maintained covert security equipment.
- Collaborated with law enforcement to report crime and suspicious activity.
- Monitored paperwork procedures to prevent error-related losses.
Sales Associate
Old Navy
09.2013 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Toys"R"Us
06.2014 - 07.2015
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Crew Member
McDonald's
06.2009 - 08.2012
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
Criminal Justice
New Jersey City University
Jersey City, NJ05-2018
Skills
- Security systems management
- Video monitoring
- CCTV surveillance
- Internal audits
- Incident reporting
- Loss prevention strategies
- Detail-oriented
- Theft prevention
- Witness interviews
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Team leadership
- Effective communication
- Adaptability and flexibility
Accomplishments
- Supervised team of 5 staff members.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Loss Prevention Supervisor
Old Navy, Gap
04.2019 - 01.2022
Sales Associate
Toys"R"Us
06.2014 - 07.2015
Sales Associate
Old Navy
09.2013 - 03.2019
Crew Member
McDonald's
06.2009 - 08.2012
Criminal Justice
New Jersey City University