Jenise Brown
Laveen,USA
Summary
Highly organized, detail-oriented professional with several years of extensive experience in healthcare/data entry and customer service settings.
Overview
10
10
years of professional experience
Work History
PCT/CNA
M&S Group home
06.2021 - 09.2023
- Provides physical support for patients or residents with daily activities and personal hygiene, including bathing, dressing, getting out of bed, - using the toilet, walking, standing, or exercising
- Administered prescribed medications to residents according to personal health care plans
- Provided emotional support to residents and their close friends and family
- Retained confidentiality of all patients by closely following HIPAA guidelines
PCT/CNA
Priscilla Latson Private Care
01.2017 - 09.2023
- Obtains a wide range of information from physicians, caregivers, and nurses about patient conditions, treatment plans, and suggested activities
- Records vital signs, including blood pressure, pulse, temperature, and respiration rate as requested by staff
- Provided care to manage spinal cord and brain injury patients
Member Services Representative
Peach state Health Plan
05.2018 - 01.2019
- Resolved 200-250 inbound calls daily
- Updated patient profiles as the demographics and profiles changed
- Assisted providers with patient claim status and information
- Provided superior customer service to providers and members
DATA ENTRY SPECIALIST
MKTG
09.2016 - 12.2016
- Prepared checks for payment
- Entered clear and concise system notes for over 200 invoices daily
- Utilized Excel spreadsheets and pivot table functions to enter all expenses
- Processed all out of pocket expenses for 300+ company employees
MEDICAL BILLING AND CODER
APOLLO MD
02.2016 - 09.2016
- Rebilled claims to providers
- Collected delinquent accounts by establishing payment arrangements with patients, monitoring payments, and following up with patients when payment lapses occur
- Maintained charges provided by the doctors including office visits and procedures
- Handled Medicaid/Medicare/third party insurance inquiries
- 100+ inbound and outbound calls daily with providers and patients
PCT/CNA
ACCORD SERVICES
08.2013 - 02.2016
- Assist with cleaning and transporting patients to doctor visits
- Documented and completed Medicaid/Medicare forms
- Monitored patient stability by checking vital signs and weight and recording intake information
Education
P.C.T, C.N.A, Phlebotomist -
Cumberland Medical Institution
Atlanta, Georgia01.2013
Medical Billing and Coding Certificate -
Lincoln College of Technology
Toledo, Ohio01.2012
Skills
- Word
- Excel
- PowerPoint
- Microsoft Outlook
- Sage
- Centricity
- Medisoft
- Banktec
- Gamis
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
Timeline
PCT/CNA
M&S Group home
06.2021 - 09.2023
Member Services Representative
Peach state Health Plan
05.2018 - 01.2019
PCT/CNA
Priscilla Latson Private Care
01.2017 - 09.2023
DATA ENTRY SPECIALIST
MKTG
09.2016 - 12.2016
MEDICAL BILLING AND CODER
APOLLO MD
02.2016 - 09.2016
PCT/CNA
ACCORD SERVICES
08.2013 - 02.2016
Medical Billing and Coding Certificate -
Lincoln College of Technology
P.C.T, C.N.A, Phlebotomist -
Cumberland Medical Institution