Jenise Isadore

• Resolved client inquiries through effective communication and problem-solving techniques.
• Coordinated with cross-functional teams to enhance service delivery processes.
• Analyzed customer feedback to identify trends and implement improvement strategies.
• Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information, fraud risk assessments
• Streamlined support ticket system to reduce response times, significantly improving customer service efficiency.
• Fostered culture of continuous learning among support team, enhancing overall expertise in product and customer service.

• Managed daily operations of residential facilities, ensuring compliance with health and safety regulations.
• Coordinated resident intake processes, facilitating smooth transitions for new residents.
• Streamlined residential processes for improved efficiency in daily operations.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
• Analyzed operational procedures, identifying areas for improvement and implementing effective solutions.
• Fostered strong relationships with residents, Regional center, agencies & families developing community engagement

• Supervised implementation of individualized behavior intervention plans to enhance client outcomes.
• Promoted a secure therapeutic environment by implementing risk management protocols and procedures.
• Supported clients in achieving social skills development goals through targeted interventions and modeling.
• Assisted clients in generalizing learned skills, resulting in increased independence in daily life activities.
• Provided parent coaching sessions, empowering families with knowledge and tools to support their child''s progress at home.
• Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
• Learned specialized behavior approaches to implement behavioral strategies.
• Charted on each patient daily.

• Led departmental operations to optimize workflow and enhance team productivity.
• Developed and implemented training programs to improve employee performance and engagement.
• Analyzed sales data to identify trends and adjust strategies for improved revenue generation.
• Facilitated cross-functional collaboration to align departmental goals with overall business objectives.
• Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
• Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.

• Supervised daily store operations to ensure compliance with company policies and procedures.
• Trained and mentored staff on customer service excellence and product knowledge.
• Implemented inventory management techniques to optimize stock levels and reduce shrinkage.
• Analyzed sales data to identify trends, driving strategic merchandising decisions.

• Managed escalated customer inquiries, ensuring swift resolution and maintaining high service standards.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Maintained up-to-date knowledge of industry trends to better serve customers and offer innovative solutions.
• Trained new personnel regarding company operations, policies and services.
• Cross-trained and provided backup support for organizational leadership.

Currently furthering credentials