Jevoni Hornbuckle
Denver,CO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager and Sales Associate
American Family Insurance
06.2023 - Current
- Defined clear targets and objectives and communicated to other team members.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Increased sales through effective merchandising strategies and targeted promotions.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Plumber
Plumbing Specialist Inc
02.2019 - Current
- Installed valves, hangers, supports, and flanges inside piping systems.
- Planned pipe system layout, installation and repair according to specifications.
- Secured rising mains and boiler piping to structural supports in new construction and remodeling projects.
- Installed new piping systems in various types of buildings following local building codes and regulations.
Life Insurance Agent
Family First Life
01.2021 - 07.2023
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Consistently exceeded individual sales targets while contributing to overall team success in meeting company goals.
- Enhanced brand reputation by consistently providing exceptional customer service and fostering positive relationships with clients.
- Conducted research and identified market trends to develop better strategies for sales.
- Improved client retention rates by offering tailored policy recommendations that met their unique requirements and goals.
- Generated leads through cold-calling, networking and other outreach methods.
- Monitored customer feedback and identified areas of improvement.
Personal Trainer
Anytime Fitness
11.2019 - 01.2021
- Utilized effective record-keeping system for tracking customer information.
- Boosted personal training revenue by promoting additional services to existing clients.
- Counseled participants on nutrition to help reach fitness goals.
- Developed specialized programs for athletes of all levels to reach competition goals.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
Personal Trainer
Tru Fit Athletic Clubs
04.2018 - 04.2019
- Certified Personal Trainer
- Utilized effective record-keeping system for tracking customer information.
- Adapted classes to meet needs of participants with varying fitness levels.
- Boosted personal training revenue by promoting additional services to existing clients.
- Counseled participants on nutrition to help reach fitness goals.
- Revitalized underutilized group class offerings with fresh formats, boosting attendance rates significantly.
- Developed specialized programs for athletes of all levels to reach competition goals.
Personal Trainer
Prestige Fitness
09.2016 - 04.2018
- Provide clients with individual safe and reasonable exercise program
- Manage clients and scheduling
- Talk to members about their goals and introduce them to personal training packages and supplements
- Lead group fitness classes when necessary
- Provide health assessments on a regular basis
- Attain monthly individual sales and training goals
- Provide safe and clean environment for clients.
Membership Consultant
Orange Theory Fitness Uptown
03.2016 - 09.2016
- Pre-Sales and membership sales to potential clients
- Determine which package would be best for each client to reach their goals
- Various administrative tasks for the front office, answer phones, make calls, activate client membership, etc.
- Prepared marketing materials that would be sent out to members, which detailed new events, promotions, and activities that were coming up.
Lab Technician
Computing Services
01.2013 - 12.2015
- Checked all of computers in computer labs to make sure everything worked properly
- Downloaded software on to computers to keep them up to date
- Reimage computers and exchange projectors personally training students and faculty
- Coordinated with IT staff on network connectivity issues, expediting resolutions and maintaining seamless access to online resources for users.
- Created user accounts and assigned permissions.
Assistant Coach/Trainer
Colorado United
08.2013 - 01.2015
- Conducted several basketball drills that would help develop ball handling and shooting skills such as form and accuracy
- Assisted clients in setting and achieving personal and professional goals.
- Provided academic support for student-athletes by holding study hall sessions and monitoring their progress throughout the school year.
- Developed relationships with clients to provide ongoing support and encouragement.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Organized team-building activities to foster camaraderie and trust among players, leading to improved on-field chemistry.
Education
Bachelor of Arts - Sports Psychology
Adams State University
Alamosa, CO12.2015
High School Diploma - General Studies
J.K. Mullen High School
Denver, CO06.2011
Skills
- CRM software
- Insurance Sales
- Pre-sales
- Sales Support
- Training & Development
- Sales
- Analysis skills
- Problem Resolution
- Employee Scheduling
- Budget Management
- Staff Supervision
- Performance Tracking and Evaluation
- Sales Reporting
- Fitness Training
- CPR
Certification
- NCSF Personal Trainer
- Life Insurance License, 12/01/22, 12/01/24, Colorado, Florida, Kansas, Maryland, South Carolina, Ohio, Washington, Michigan
- Health Insurance License, 01/01/24, 12/01/26
Additional Information
SKILLS PROFILE: Proficient in MS Suite, Google Suite, Social Media, Apex Insurance Software, Digital Marketing, and Optimization. Understand the importance of the mental aspect of athletes' performance. Expert knowledge of the human anatomy. Ability to prescribe a nutritional and well-balanced diet to clients. Fitness Instructor Certification. Certified in First-Aid and CPR.
Personal Information
- Title: Life Insurance Agent
- Work Permit: Authorized to work in the US for any employer
Timeline
Assistant Manager and Sales Associate
American Family Insurance
06.2023 - Current
Life Insurance Agent
Family First Life
01.2021 - 07.2023
Personal Trainer
Anytime Fitness
11.2019 - 01.2021
Plumber
Plumbing Specialist Inc
02.2019 - Current
Personal Trainer
Tru Fit Athletic Clubs
04.2018 - 04.2019
Personal Trainer
Prestige Fitness
09.2016 - 04.2018
Membership Consultant
Orange Theory Fitness Uptown
03.2016 - 09.2016
Assistant Coach/Trainer
Colorado United
08.2013 - 01.2015
Lab Technician
Computing Services
01.2013 - 12.2015
Bachelor of Arts - Sports Psychology
Adams State University
High School Diploma - General Studies
J.K. Mullen High School