JENISSER SANTOS
New Haven,CT
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in Epic software.
Overview
8
8
years of professional experience
Work History
Referral Specialist
Yale University
New Haven, CT
04.2022 - 07.2024
- Coordinated with medical staff to ensure timely patient referrals.
- Assisted patients in navigating the referral process for specialty services.
- Managed referral processes and patient communication within healthcare systems.
Surgical Coordinator
YNHH
New Haven, USA
04.2020 - 03.2022
- Coordinated scheduling of procedures with operating facilities for 3 Urology surgeons, ensuring alignment with their availability.
- Collected and reviewed current medical information and patient histories to provide comprehensive details for surgeons' assessments.
- Accessed patient information via Epic-EMR, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled surgeries based on physician volume and prioritized timely bookings to optimize operating room usage.
Access Facilitator
YNHH
New Haven, USA
07.2016 - 04.2020
- Provided financial counseling to clients to help them understand their options.
- Managed check-in and check-out processes at the Women Center to ensure smooth operations.
- Directed customer communication.
- Cultivated strong relationships with insurance company representatives to streamline communication and enhance patient support.
- Managed Adult/Pediatric Patient Referrals daily through the electronic medical system.
- Women Center and check-in and check-out.
- Conducted training for internal staff on administrative processes and procedures, ensuring consistent and efficient operations across the organization.
Education
General Studies -
Gateway Community College
New HavenNursing -
Branford Hall Career Institute
BranfordSkills
- Customer relationship management
- Service delivery management
- Service optimization
- CRM software knowledge
- Providing customer support
- Problem resolution
- Resolving issues
- Office workflow support
- Organizational skills
- Leadership
- Computer skills
- Effective communication
Languages
Bi-lingual in English and Spanish
Timeline
Referral Specialist
Yale University
04.2022 - 07.2024
Surgical Coordinator
YNHH
04.2020 - 03.2022
Access Facilitator
YNHH
07.2016 - 04.2020
General Studies -
Gateway Community College
Nursing -
Branford Hall Career Institute