Megan Grandow
Kenosha,WI
Summary
Tenacious Referral Specialist with three years connecting clients with medical providers. Successful working with insurance companies and other medical professionals to obtain prior authorization and set up essential client appointments. Applies proactive approach to problem-solving and resourceful use of industry network. Looking to expand my knowledge in this field and grow with a company.
Overview
16
16
years of professional experience
Work History
Referral Specialist
The Eye Center of Racine and Kenosha
01.2021 - Current
- Developed strong relationships with external healthcare facilities, fostering a collaborative approach to patient care coordination.
- Conducted patient intake interviews, recording and documenting relevant information.
- Effective usage of Medflow and Medinformatix software.
- Educated patients about their treatment options with clear explanations of potential benefits and risks involved.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Waitress
Luigi’s Pizza
07.2008 - 01.2021
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
- Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Education
Ruther High School
06.2009
Skills
- HIPAA Compliance
- Office Management
- EHR Software
- Employee Scheduling
- Relationship Building
- Problem-Solving
- Customer Service
- Time Management
Timeline
Referral Specialist
The Eye Center of Racine and Kenosha
01.2021 - Current
Waitress
Luigi’s Pizza
07.2008 - 01.2021
Ruther High School
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