Rebecca Consiglio
Colchester,CT
Summary
Proven track record in enhancing patient satisfaction and streamlining the referral process at Yale University, demonstrating exceptional organizational skills and patient confidentiality. Expert in insurance verification and adept at fostering strong relationships, I significantly improved workflow efficiency and reduced wait times, ensuring high-quality patient care and support. Tenacious Referral Specialist with 2 years connecting clients with medical providers. Successful working with insurance companies and other medical professionals to obtain prior authorization and set up essential client appointments. Applies proactive approach to problem-solving and resourceful use of industry network.
Overview
22
22
years of professional experience
Work History
Referral Specialist
Yale University
08.2022 - Current
- Scheduled appointments with specialists on behalf of clients.
- Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
- Managed a high volume of referrals daily while consistently meeting deadlines for processing requests and scheduling appointments.
- Improved patient satisfaction with the referral process through clear communication and thorough explanations of procedures.
- Assisted in training new team members on the referral process, contributing to a cohesive work environment focused on quality patient care.
- Provided empathetic support to patients during challenging medical situations, easing anxiety around the referral process.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Medical Receptionist/Ophthalmology Surgical Coordinator
Eye Center/Refocus
07.2002 - 02.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Improved office ambiance, selecting music and reading materials for waiting area.
- Improved accuracy of patient data with meticulous record-keeping.
- Managed patient appointments efficiently, reducing wait times significantly.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Enhanced patient experience by maintaining clean, organized reception area.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Supported positive patient experience by offering assistance with filling out health forms.
- Enhanced patient understanding by providing clear explanations of treatment procedures.
- Improved workflow efficiency, organizing back-office supplies and equipment.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Optimized appointment scheduling to maximize doctor availability.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Reduced surgery wait times by optimizing scheduling procedures based on surgeon availability and urgency of cases.
- Supported post-operative care coordination efforts including follow-up appointments and additional treatment plans as needed.
- Trained new Ophthalmology Surgical Coordinators in department protocols, promoting a consistent level of service excellence across the team.
- Managed patients'' pre-operative requirements, reducing cancellations and rescheduling instances.
- Enhanced patient satisfaction by efficiently scheduling and coordinating ophthalmology surgeries.
- Participated in quality improvement initiatives aimed at enhancing overall efficiency within the ophthalmology department.
- Maintained comprehensive surgical database, ensuring accurate record-keeping and easy access to essential information.
- Coordinated with insurance companies to secure necessary authorizations for scheduled surgeries.
- Handled sensitive patient information with discretion, adhering strictly to HIPAA guidelines.
- Streamlined the surgical booking process for improved time management and resource allocation.
- Ensured compliance with industry standards, maintaining up-to-date knowledge of regulations related to ophthalmic surgery coordination.
- Facilitated seamless communication between medical staff, administrative personnel, and patients for a well-coordinated surgical experience.
- Leveraged expertise in electronic health records systems to accurately document all aspects of patients'' surgical journeys.
- Provided exceptional patient care by addressing concerns, answering questions, and offering emotional support throughout the surgical process.
- Developed strong relationships with vendors to secure competitive pricing for supplies and equipment.
- Assisted in implementing new surgical technologies, resulting in increased efficiency and improved patient outcomes.
- Collaborated with surgeons to ensure accurate and timely case prioritization and scheduling.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Educated patients about surgeries and provided treatment plan documentation.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Coordinated with facilities to set up surgeries for [Number] [Surgeon type].
- Checked patients in and out and collected payments.
Education
Bachelor of Arts - Psychology/Social Science
Albertus Magnus College
New Haven, CT05.1999
Skills
- Insurance Verification
- Data entry proficiency
- Pre-authorizations
- Medical terminology knowledge
- Patient confidentiality
- Physician Authorizations
- Healthcare industry understanding
- Appointment Scheduling
- Follow-up skills
- Multi-line telephone operation
- Record preparation
- Multi-line phone proficiency
- Medical Terminology
- Notetaking and documentation
- HIPAA Regulations
- Patient Scheduling
- Accurate Documentation
- Customer Service
- Insurance Authorizations
- HIPAA Compliance
- Relationship Building
- Appointment Setting
- Collaboration and Teamwork
- Office Coordination
- Medical Charting
- Adaptable and Flexible
- Patient Referral
- Scheduling Tests and Procedures
- Payment Scheduling and Collection
- Clinical Support
- Flexible Schedule
- Computer Proficiency
- Attention to Detail
- Multitasking Abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Effective Communication
- Decision-Making
- Cash Handling
- Professionalism
- Medical Records Verification
- Calendar and Appointment Management
- Adaptability
- Employee Scheduling
- Epic Systems
- Professional Demeanor
Timeline
Referral Specialist
Yale University
08.2022 - Current
Medical Receptionist/Ophthalmology Surgical Coordinator
Eye Center/Refocus
07.2002 - 02.2022
Bachelor of Arts - Psychology/Social Science
Albertus Magnus College
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