Ali Makhzangi
Beacon Falls,CT
Summary
Dynamic IT Support Specialist with a proven track record at Yale University, recognized for enhancing operational growth and delivering exceptional technical support. Skilled in project management and problem-solving, I successfully led application rollouts and maintained high customer satisfaction in a fast-paced environment, earning multiple awards for excellence.
Overview
19
19
years of professional experience
Work History
IT Support Specialist
Yale University
New Haven, CT
07.2013 - 07.2025
- Provided end-user support to over 500 faculty, staff, and students at Yale School of Medicine.
- Led deployment of workstations, application rollouts, and email migrations efficiently.
- Managed small project teams while coordinating budget planning with the business office.
- Sustained high customer satisfaction levels in a demanding academic healthcare environment.
- Recognized with Department of Surgery Citizenship Award (2024) and CIO Spot Award (2014).
- Supported operational growth from $36 million to approximately $136 million in annual revenue.
- Ensured consistent technical support during significant organizational expansion.
Technical Support Consultant
TekSystem
New Haven, CT
01.2011 - 12.2012
- Decommissioned and set up workstations across multiple regional hospitals.
- Supported hardware deployments and workstation configurations.
- Assisted Yale University with Exchange email migration and PST file transfers.
- Ensured smooth transition with minimal user disruption.
Bilingual Customer Service Rep
The Hartford
Southington, CT
01.2007 - 12.2010
- Bilingual customer service professional (English/Spanish) with 3 years of experience.
- Skilled in issue resolution, troubleshooting, and delivering high-quality support.
- Proficient in de-escalation, active listening, and CRM tools.
- Committed to creating positive experiences with cultural sensitivity and efficiency.
Education
Associate of Science - Computer Science
Naugatuck Valley Community College
Waterbury, CT05.2011
Skills
- Project coordination and management
- Technical support and troubleshooting
- Hardware installation and peripherals
- Software deployment and configuration
- Budget planning and process improvement
- Stakeholder engagement and collaboration
- Problem solving and conflict resolution
- Active listening and cultural sensitivity
Languages
- Fluent in English
- Fluent in Spanish
Timeline
IT Support Specialist
Yale University
07.2013 - 07.2025
Technical Support Consultant
TekSystem
01.2011 - 12.2012
Bilingual Customer Service Rep
The Hartford
01.2007 - 12.2010
Associate of Science - Computer Science
Naugatuck Valley Community College
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