Tianne Patterson
Enid
Summary
Dedicated Referral Specialist with expertise in patient scheduling, insurance verification, and HIPAA compliance. Proven ability to streamline referral processes and enhance patient access, contributing to improved healthcare delivery.
Overview
12
12
years of professional experience
Work History
Referral Specialist
STMPA
Enid, OK
06.2023 - Current
- Coordinated referral processes to enhance patient access and streamline service delivery.
- Managed communication between healthcare providers and patients to facilitate timely referrals.
- Developed and maintained referral tracking systems to ensure accurate documentation and follow-up.
- Collaborated with multidisciplinary teams to optimize patient care pathways and address barriers.
- Trained new staff on referral protocols, enhancing team performance and consistency in service delivery.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Developed strong relationships with external healthcare facilities, fostering a collaborative approach to patient care coordination.
- Scheduled appointments with specialists on behalf of clients.
- Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
- Obtained prior authorization for Radiology procedures.
Health Information Technician
James Crabtree Correctional Center
Helena, OK
03.2020 - 05.2023
- Managed patient health records to ensure accuracy and compliance with regulations.
- Implemented electronic health record systems, enhancing data retrieval efficiency.
- Conducted audits of medical documentation to maintain quality assurance standards.
- Trained new staff on health information protocols and software usage.
- Improved patient data accuracy by meticulously reviewing and updating electronic health records.
- Protected patient privacy by adhering to HIPAA regulations and maintaining strict confidentiality protocols.
- Enhanced department efficiency by streamlining processes for medical record retrieval and storage.
- Maintained up-to-date knowledge of industry standards by attending workshops, conferences, and continuing education courses related to health information management.
Medical Scheduler
Enid Urology Associates
Enid, OK
10.2014 - 01.2020
- Scheduled patient appointments, optimizing daily physician schedules for efficiency.
- Coordinated communication between patients and medical staff to ensure seamless care delivery.
- Managed electronic health records system for accurate patient information retrieval and updates.
- Trained new staff on scheduling protocols and software usage to enhance operational effectiveness.
- Implemented process improvements that reduced appointment wait times and increased patient satisfaction.
- Oversaw insurance verification processes to ensure timely authorization for procedures and consultations.
- Developed scheduling guidelines that improved appointment adherence rates among patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Followed up with patients to reschedule missed appointments.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Maintained accurate records of patient demographics, insurance information, and medical history in electronic health systems.
- Contributed to a positive work environment through effective communication and teamwork among administrative staff members.
- Facilitated smooth communication between patients and healthcare providers, addressing inquiries or concerns related to appointments.
- Enhanced patient satisfaction with timely and accurate appointment confirmations and reminders.
- Improved office efficiency, coordinating appointments and rescheduling requests promptly.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Coordinated with insurance companies to verify coverage and obtain necessary authorizations for medical procedures.
- Assisted with front desk tasks such as check-ins and check-outs, contributing to a seamless patient experience.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Supported patient care by effectively managing appointment cancellations and rescheduling, optimizing healthcare provider time.
- Coordinated with multiple departments to ensure smooth patient flow, leading to reduced waiting times.
- Streamlined pre-authorization process for procedures, reducing patient wait times for necessary treatments.
- Facilitated communication between patients and healthcare providers, improving clarity of pre-appointment instructions.
- Collaborated with insurance companies to confirm patient coverage, enhancing patient experience by clarifying financial responsibilities.
Education
High School Diploma -
Ringwood High School
RingwoodSkills
- Insurance verification
- Data entry proficiency
- Pre-authorizations
- Medical terminology
- Patient confidentiality
- Appointment scheduling
- HIPAA regulations
- Patient scheduling
- Accurate documentation
- Insurance precertification processes
- Medical scheduling
- Insurance authorizations
- Organization and time management
- HIPAA compliance
- Collaboration and teamwork
- Scheduling tests and procedures
- Patient referral
- Teamwork
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Self motivation
Accomplishments
I was nominated for Employee of the Month of August 2025. I was chosen for the Employee of the year of 2025.
Timeline
Referral Specialist
STMPA
06.2023 - Current
Health Information Technician
James Crabtree Correctional Center
03.2020 - 05.2023
Medical Scheduler
Enid Urology Associates
10.2014 - 01.2020
High School Diploma -
Ringwood High School
STMPA Employee of the Year 2025
I work hard everyday to make sure that all the patients are taken care of in a timely matter. I enjoy working with my coworkers and I would not be the employee I am now without my team members.