Kristine Myers
Rockford
Summary
Referral Specialist offering background coordinating and managing patient referral process. Gifted at obtaining required documentation, answering patient questions and communicating with insurance providers. Mastery of medical and insurance terminology and abbreviations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2026
2026
years of professional experience
Work History
Referral Specialist
University of Michigan Health-West
08/30/18 - Current
- Coordinated with provider offices to ensure timely completion of referrals prior to scheduled appointments.
- Maintained detailed records of all patient referrals, including dates of submission, status updates, and any additional information required by insurance providers.
- Assisted patients in understanding their insurance coverage and answered questions about referrals, authorizations, and other related issues.
Member Service Representative
MVP Sports Clubs
09.2017 - 04.2020
- Greeted customers in a friendly and professional manner.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Answered incoming calls regarding membership benefits and services.
- Handled customer complaints in an efficient and courteous manner.
Skills
- Appointment Scheduling
- Insurance Verification
- Insurance Precertification Processes
- Anatomy and Physiology Terms
- Accurate Documentation
- Patient Scheduling
- Referral Tracking
- HIPAA Regulations
- Medical Terminology
- Referral Verification
- Data Entry
- Documentation Review
- HIPAA Compliance
- Insurance Authorizations
- Medical Report Preparation
- Problem-Solving
- Verbal and Written Communication
- Office Reception
- Time Management
- Adaptable and Flexible
- Detail-Oriented
- Customer Service
- Administrative Support
- Patient Referral
- Collaboration and Teamwork
- Clerical Support
- Epic Systems
Timeline
Member Service Representative
MVP Sports Clubs
09.2017 - 04.2020
Referral Specialist
University of Michigan Health-West
08/30/18 - Current
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