Wendy Arnold
Barnwell,SC
Summary
Proactive, goal-oriented professional with excellent time-management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Referral Specialist
Low Country Health Care System, Inc. All Rights Reserves
10.2025 - Current
- Coordinated patient referrals to ensure timely access to specialty care.
- Assisted healthcare providers with processing and tracking referral documentation.
- Utilized electronic health record systems to manage patient information efficiently.
- Collaborated with insurance companies to verify coverage and authorization for services.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Verified insurance benefits and eligibility for [radiology and cardiology] procedures before referring clients.
- Scheduled appointments with specialists on behalf of clients.
- Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
- Obtained prior authorization for all procedures.
- Acted as a liaison between referring physicians and specialists, establishing trust and rapport through professionalism.
- Assisted patients in navigating insurance requirements, facilitating approval of necessary treatments.
- Assisted with the completion of referral forms and verified data accuracy and completion
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
Certified Clinical Medical Assistant
Rural Health Services, INC
01.2019 - 10.2022
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with colposcopy, endometrial biopsies, nexplanon insertion, vuvla biopies, skin tag removal, tranexamic acid application
- Administer injections and oral medication
- Sanitized, restocked and organized exam rooms and medical equipment.
- Taught patients about medications, procedures and care plan instructions.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Maintained detailed records of test results by entering data and patient information into computer.
- Oriented and trained new staff on proper procedures and policies.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Administered patient care, including vital signs monitoring and basic clinical assessments.
- Assisted physicians with examinations, procedures, and patient education initiatives.
- Coordinated appointments and follow-up visits to enhance patient scheduling efficiency.
- Trained new staff on clinical protocols and operational procedures to ensure quality standards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
Customer Service Representative
Transworld Systems Inc.
07.2016 - 10.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected payments for delinquent accounts
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Resolved customer inquiries and complaints efficiently, ensuring high satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Property Manager
O' Berry Rental
03.2012 - 12.2016
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with legal counsel to resolve tenant disputes.
Human Resources Assistant
NRC Services
01.2014 - 01.2016
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Organized new employee orientation schedules for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Posted positions through approved recruitment channels.
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
- Assisted in recruitment processes by screening resumes and scheduling interviews.
- Answered and redirected incoming phone calls for office.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
Personal Care Assistant
Private Family Care
01.2012 - 09.2014
- Assisted with daily living activities, running errands and household chores.
- Remained alert to problems or health issues of clients and competently responded.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Ran errands for patients, did shopping, and picked up other necessities.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
Garnishment Specialist
ADP
01.2009 - 04.2011
- Provided customer support to employees by answering garnishment-related inquiries.
- Entered and tracked payroll deductions and processing of garnishments.
- Investigated instances of incorrect garnishment documentation.
- Set up wage garnishments resulting from child support orders and tax levies.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Reviewed, computed and corrected payroll errors to improve accuracy of garnishments.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Updated employee files with new details such as changes in address or salary levels.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Certified Nursing Assistant
Lexington Medical Center Extended Care
08.2006 - 12.2009
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
Education
Certified Clinical Medical Assistant -
Virginia College
Augusta, Georgia12-2018
High School Diploma -
Barnwell High School
Barnwell, SC05-1996
Associate of Science - Nursing
South College
Knoxville, TN06-2025
Skills
- Completing Insurance Forms
- Wound Care
- Sharps Disposal
- Updating Medical Records
- Patient Relations
- Multi-Line Telephone System Operation
- Endometrial Biopsy
- Administrative Duties
- Treatment Room Preparation
- Administering Immunizations
- Specimen Collection
- Operating EKG Equipment
- Vital Sign Monitoring
- Explaining Instructions
- Punch Biopsies
- Medical Coding
- Removing Sutures
- Proper Sterilization Techniques
- Simple Dressings
- Patient Health Information Access
- Inventory and Supply Management
- HIPAA Compliance
- Pulse Oximetry
- Taking Vital Signs
- EMR Systems
- Dressing Removal
- Examination Preparation
- Insurance verification
- Medical terminology
- Data entry proficiency
- Pre-authorizations
- Patient confidentiality
- Appointment scheduling
- Follow-up skills
- Appointment reminders
- Notetaking and documentation
- HIPAA regulations
- Patient scheduling
- Accurate documentation
- Insurance precertification processes
- Referring physician communication
- Referral tracking
- Customer service
- Problem-solving
- Organization and time management
- HIPAA compliance
- EHR software
Certification
- CCMA - Certified Clinical Medical Assistant
- CPHHW-Certified Family Planning Healthcare Worker
Timeline
Referral Specialist
Low Country Health Care System, Inc. All Rights Reserves
10.2025 - Current
Certified Clinical Medical Assistant
Rural Health Services, INC
01.2019 - 10.2022
Customer Service Representative
Transworld Systems Inc.
07.2016 - 10.2017
Human Resources Assistant
NRC Services
01.2014 - 01.2016
Property Manager
O' Berry Rental
03.2012 - 12.2016
Personal Care Assistant
Private Family Care
01.2012 - 09.2014
Garnishment Specialist
ADP
01.2009 - 04.2011
Certified Nursing Assistant
Lexington Medical Center Extended Care
08.2006 - 12.2009
High School Diploma -
Barnwell High School
Certified Clinical Medical Assistant -
Virginia College
Associate of Science - Nursing
South College
Personal Information
Title: Certified Clinical Medical Assistant