Wendy Arnold
Barnwell,SC
Summary
Proactive, goal-oriented professional with excellent time-management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Referral Specialist
Low Country Health Care System, Inc. All Rights Reserves
Barnwell, SC
10.2025 - Current
- Coordinated patient referrals to ensure timely access to specialty care.
- Assisted healthcare providers with processing and tracking referral documentation.
- Utilized electronic health record systems to manage patient information efficiently.
- Collaborated with insurance companies to verify coverage and authorization for services.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Verified insurance benefits and eligibility for [radiology and cardiology] procedures before referring clients.
- Scheduled appointments with specialists on behalf of clients.
- Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
- Obtained prior authorization for all procedures.
- Acted as a liaison between referring physicians and specialists, establishing trust and rapport through professionalism.
- Assisted patients in navigating insurance requirements, facilitating approval of necessary treatments.
- Assisted with the completion of referral forms and verified data accuracy and completion
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
Certified Clinical Medical Assistant
Rural Health Services, INC
Aiken, SC
01.2019 - 10.2022
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with colposcopy, endometrial biopsies, nexplanon insertion, vuvla biopies, skin tag removal, tranexamic acid application
- Administer injections and oral medication
- Sanitized, restocked and organized exam rooms and medical equipment.
- Taught patients about medications, procedures and care plan instructions.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Maintained detailed records of test results by entering data and patient information into computer.
- Oriented and trained new staff on proper procedures and policies.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Administered patient care, including vital signs monitoring and basic clinical assessments.
- Assisted physicians with examinations, procedures, and patient education initiatives.
- Coordinated appointments and follow-up visits to enhance patient scheduling efficiency.
- Trained new staff on clinical protocols and operational procedures to ensure quality standards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
Customer Service Representative
Transworld Systems Inc.
North Augusta, SC
07.2016 - 10.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected payments for delinquent accounts
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Resolved customer inquiries and complaints efficiently, ensuring high satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Property Manager
O' Berry Rental
Barnwell, South Carolina
03.2012 - 12.2016
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with legal counsel to resolve tenant disputes.
Human Resources Assistant
NRC Services
Augusta, Georgia
01.2014 - 01.2016
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Organized new employee orientation schedules for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Posted positions through approved recruitment channels.
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
- Assisted in recruitment processes by screening resumes and scheduling interviews.
- Answered and redirected incoming phone calls for office.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
Personal Care Assistant
Private Family Care
Barnwell, SC
01.2012 - 09.2014
- Assisted with daily living activities, running errands and household chores.
- Remained alert to problems or health issues of clients and competently responded.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Ran errands for patients, did shopping, and picked up other necessities.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
Garnishment Specialist
ADP
Augusta, Gerogia
01.2009 - 04.2011
- Provided customer support to employees by answering garnishment-related inquiries.
- Entered and tracked payroll deductions and processing of garnishments.
- Investigated instances of incorrect garnishment documentation.
- Set up wage garnishments resulting from child support orders and tax levies.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Reviewed, computed and corrected payroll errors to improve accuracy of garnishments.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Updated employee files with new details such as changes in address or salary levels.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Certified Nursing Assistant
Lexington Medical Center Extended Care
Lexington, South Carolina
08.2006 - 12.2009
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
Education
Certified Clinical Medical Assistant -
Virginia College
Augusta, Georgia12-2018
High School Diploma -
Barnwell High School
Barnwell, SC05-1996
Associate of Science - Nursing
South College
Knoxville, TN06-2025
Skills
- Completing Insurance Forms
- Wound Care
- Sharps Disposal
- Updating Medical Records
- Patient Relations
- Multi-Line Telephone System Operation
- Endometrial Biopsy
- Administrative Duties
- Treatment Room Preparation
- Administering Immunizations
- Specimen Collection
- Operating EKG Equipment
- Vital Sign Monitoring
- Explaining Instructions
- Punch Biopsies
- Medical Coding
- Removing Sutures
- Proper Sterilization Techniques
- Simple Dressings
- Patient Health Information Access
- Inventory and Supply Management
- HIPAA Compliance
- Pulse Oximetry
- Taking Vital Signs
- EMR Systems
- Dressing Removal
- Examination Preparation
- Insurance verification
- Medical terminology
- Data entry proficiency
- Pre-authorizations
- Patient confidentiality
- Appointment scheduling
- Follow-up skills
- Appointment reminders
- Notetaking and documentation
- HIPAA regulations
- Patient scheduling
- Accurate documentation
- Insurance precertification processes
- Referring physician communication
- Referral tracking
- Customer service
- Problem-solving
- Organization and time management
- HIPAA compliance
- EHR software
Certification
- CCMA - Certified Clinical Medical Assistant
- CPHHW-Certified Family Planning Healthcare Worker
Timeline
Referral Specialist
Low Country Health Care System, Inc. All Rights Reserves
10.2025 - Current
Certified Clinical Medical Assistant
Rural Health Services, INC
01.2019 - 10.2022
Customer Service Representative
Transworld Systems Inc.
07.2016 - 10.2017
Human Resources Assistant
NRC Services
01.2014 - 01.2016
Property Manager
O' Berry Rental
03.2012 - 12.2016
Personal Care Assistant
Private Family Care
01.2012 - 09.2014
Garnishment Specialist
ADP
01.2009 - 04.2011
Certified Nursing Assistant
Lexington Medical Center Extended Care
08.2006 - 12.2009
High School Diploma -
Barnwell High School
Certified Clinical Medical Assistant -
Virginia College
Associate of Science - Nursing
South College
Personal Information
Title: Certified Clinical Medical Assistant