Summary
Overview
Work History
Education
Skills
Awards And Organizations
Leadership Experience
Volunteer Experience
Timeline
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JENIYA ADAMS

Atlanta,GA

Summary

Clark Atlanta University graduate demonstrating a commitment to serving disadvantaged communities including youth and adults, homeless and special needs populations. A dedicated and responsible professional. A problem solver with the ability to adapt to new situations and a quick learner with a desire for continuous personal growth. Highly organized and possesses an attitude of self-motivation, creativity and initiative to achieve goals. Possesses exceptional interpersonal skills for building rapport with a diverse range of clientele.

Overview

5
5
years of professional experience

Work History

Retail Associate

Coca Cola
Atlanta, GA
10.2023 - Current
  • Maintain through knowledge of company history and store merchandise and upsell items
  • Assisted in stocking shelves, organizing merchandise, and pricing items
  • Assessed customer needs and provided appropriate solutions to ensure customer satisfaction
  • Provided exceptional customer service to customers from diverse backgrounds.
  • Greeted customers and provided excellent customer service.

Customer Service Associate

Walmart
Madison, WI
12.2018 - 07.2023
  • Smile, greet, and thank customers with a positive attitude
  • Processed 50+ customers daily with 97% accuracy, handling cash credit and electronic forms of payment
  • Assisted customers with product inquiries, refunds and exchanges, maintaining an overall satisfaction rate of 93%
  • Processed online orders and facilitate curbside pickups.

Phone Banker

Freedom Inc. (F.A.N)
Madison, WI
03.2022 - 05.2023
  • Respond to routine and complex customer inquiries regarding goods and services
  • Polling place information- precinct finder or board of elections phone number
  • Familiar with policies and services of elections in order to answer questions and offer various solutions.

Education

Bachelor of Social Work - Non-Profit Organization

Clark Atlanta University
05-2024

Skills

  • Microsoft
  • Typing (56 WPM)
  • Active Listening
  • Excellent attention to detail
  • Advanced customer service
  • Strong organizational skills
  • Knowledge of social welfare policy

Awards And Organizations

  • Jane Burrows Buffett Scholars Program (2017 - Present)
  • National Society for Leadership and Success (2021 - Present)
  • NAACP/Church of Jesus Christ of Latter-day Saints Scholarship (2022 - Present)

Leadership Experience

Clark Atlanta University, Atlanta, GA, Resident Hall Association, Resident Assistant, 08/2022, 05/2023, Enforce University and Residence Hall rules and regulations., Create a trusting and welcoming environment for first year students., Assist in supervising residents and responding to complaints, reports, requests, and emergencies., Aid with the transition to university and residence hall life.

Volunteer Experience

  • Partnership Against Domestic Violence, Atlanta, GA, Volunteer, 01/2024, Present. Answer crisis line calls, Assist clients with any shelter needs, Performed intake assessments and exit interviews, Obtained and processed donations, Attended conferences and organization events
  • Second Harvest Food Bank of Southern WI, Madison, WI, Volunteer, 05/2019, 07/2023, Packaged, stored and shipped food boxes for families in need during the COVID-19 pandemic
  • Alzheimer’s Alliance, Madison, WI, Volunteer, 10/2020, 10/2023, Assisted with organizing events such as the annual Alzheimer's Walk.
  • Salvation Army of Dane County, Madison, WI 06/2023-09/2023, assist with food and clothing drives, disaster services, office assistance, serving holiday meals and daily meals at the Community Kitchen

Timeline

Retail Associate

Coca Cola
10.2023 - Current

Phone Banker

Freedom Inc. (F.A.N)
03.2022 - 05.2023

Customer Service Associate

Walmart
12.2018 - 07.2023

Bachelor of Social Work - Non-Profit Organization

Clark Atlanta University
JENIYA ADAMS