Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JE'NIYA ANDERSON

Tampa,FL

Summary

Healthcare and customer service professional with 5+ years of experience in insurance verification, benefits verification, claims support, patient registration, and member services. Skilled in HIPAA compliance, eligibility verification, medical benefits explanation, documentation, and high-volume customer support environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Flexible Substitute Teacher (Part-Time)

Kelly Education
01.2024 - Current
  • Managed classrooms across multiple grade levels and maintained productive learning environments.
  • Adapted quickly to changing assignments and school systems.

Insurance Verification Specialist

Concentrix (Humana)
Tampa, FL
01.2024 - 06.2025
  • Verified insurance eligibility, benefits, coverage, and authorization requirements.
  • Assisted members, providers, and facilities with insurance and claims-related inquiries.
  • Explained deductibles, copays, coinsurance, and coverage limitations.
  • Maintained HIPAA compliance and accurate documentation while meeting performance metrics.

Patient Registration Coordinator

Tampa Family Health Centers
04.2023 - 12.2023
  • Registered patients and verified insurance eligibility, benefits, and authorizations.
  • Maintained Epic EHR documentation and HIPAA compliance.
  • Assisted patients with scheduling and insurance-related questions.

Behavioral Health Technician

Gracepoint Wellness
03.2021 - 04.2023
  • Provided direct patient care, documentation, crisis intervention, and support services.

Member Service Representative

Planet Fitness
01.2021 - 10.2022
  • Assisted members with billing, account maintenance, and customer service concerns.

Education

High School Diploma - undefined

Spoto High School
01.2019

Skills

  • Insurance Verification
  • Benefits Verification
  • Medical Claims Support
  • Eligibility Verification
  • Patient Registration
  • Prior Authorizations
  • Epic EHR
  • HIPAA Compliance
  • Customer Service
  • Data Entry
  • Microsoft Office
  • Problem Resolution

Certification

  • Epic EHR Certification
  • HIPAA Training
  • CPI
  • BLS & CPR / First Aid Certified
  • RBT Certification
  • Bartending Certification
  • Food Handler Certification

Timeline

Flexible Substitute Teacher (Part-Time)

Kelly Education
01.2024 - Current

Insurance Verification Specialist

Concentrix (Humana)
01.2024 - 06.2025

Patient Registration Coordinator

Tampa Family Health Centers
04.2023 - 12.2023

Behavioral Health Technician

Gracepoint Wellness
03.2021 - 04.2023

Member Service Representative

Planet Fitness
01.2021 - 10.2022

High School Diploma - undefined

Spoto High School