Jenlike R. Joseph
Naples
Summary
Dynamic healthcare professional with a proven track record at Millennium Physician Group, excelling in patient care and relationship building. Skilled in digital marketing and project management, I enhance operational efficiency and patient satisfaction. Adept at data accuracy and team training, I leverage my SEO certification to drive impactful results in the healthcare industry.
Overview
8
8
years of professional experience
Work History
Senior Patient Care Specialist
Millennium Physician Group
Naples
08.2023 - Current
- Facilitated professional greetings for patients in person and over the phone, optimizing provider availability and ensuring high patient satisfaction with streamlined scheduling
- Verified demographic information for accuracy.
- Developed strong working relationships with physicians, nurses, other healthcare providers, hospital staff members and vendors.
- Conducted daily audits of patient records to ensure accuracy of data entry into EHR system.
- Reviewed medical records for completeness prior to scheduling appointments or filing claims with insurance companies.
Community Management Intern
Walgreens
Naples
05.2023 - 08.2023
- Elevated store sales, profitability, and image by implementing strategic merchandising, securing store assets, recruiting, training, and mentoring team members, and delivering a unique and enjoyable customer and patient experience.
- Tracked progress of projects using project management tools.
- Provided support for community members by responding to inquiries in a timely manner.
- Reviewed analytics reports regularly to measure success of campaigns.
Licensed Pharmacy Technician
Walgreens
Naples
10.2017 - 03.2023
- Organized medications for pharmacists by interpreting orders and preparing labels.
- Calculated quantities and assembled intravenous solutions and other pharmaceutical therapies.
- Organized workflow processes within the pharmacy department to maximize efficiency.
- Trained new technicians on all aspects of their job duties including dispensing techniques and inventory management.
Education
BBA - Marketing
Valdosta State University
Georgia12.2024
High School Diploma -
Lely High School
Naples, FL05.2018
Skills
- SEO Certified
- Digital marketing
- Healthcare industry
- Inbound Marketing Certification
- Microsoft Office Proficient
Languages
- English
- Haitian Creole
- French
Projects and Internships
- LogMEIN Intern, Remote Software Company- During my internship with LogMeIn, I was able to get in contact with post-secondary schools in Europe to learn about their IT/software.
- Notified and promoted LogMEIN as a software company., Assisted and planned a collaboration with my peers in order to obtain software information from European countries.
- Community Management Intern, Walgreens, Manages the operation of a Walgreen store., Improves store sales, profitability and image through proper merchandising, protection of store assets, the selection, training and development of team members., Modeling and delivering a distinctive and delightful customer and patient experience.
Timeline
Senior Patient Care Specialist
Millennium Physician Group
08.2023 - Current
Community Management Intern
Walgreens
05.2023 - 08.2023
Licensed Pharmacy Technician
Walgreens
10.2017 - 03.2023
BBA - Marketing
Valdosta State University
High School Diploma -
Lely High School
Similar Profiles
Yveliz VegaYveliz Vega
Call Center Representative at Millennium Physician GroupCall Center Representative at Millennium Physician Group
Honey EdmondsHoney Edmonds
LPN Office Nurse at Millennium Physician GroupLPN Office Nurse at Millennium Physician Group
Telmesha ThomasTelmesha Thomas
Patient Care Specialist at Millennium Physician GroupPatient Care Specialist at Millennium Physician Group
Tina CohenTina Cohen
Sr. Director of Care Management at Millennium Physician GroupSr. Director of Care Management at Millennium Physician Group
Mary WeipertMary Weipert
Enrichment Teacher & Data Entry Clerk at Mason Classical AcademyEnrichment Teacher & Data Entry Clerk at Mason Classical Academy