Jenn Beverly
Aurora,CO
Summary
Passionate IT professional with 13+ years of tech experience. Experience streamlining processes, while delivering work class service to all stake - holders Experienced professional with a strong background in technology-related roles. Proficient in hardware management, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior support engineer
United Airlines
05.2023 - Current
- Present the trends of hardware and software issues for VPs quarterly for all United airports within United States
- Configure all mobility devices for different departments (ie: handheld scanners, iPads, iPhones, and laptops)
- Created and implemented weekly and monthly metrics for 8 United Airlines major US airports
- Cross team collaboration for process improvement based on business needs
- Identify business gaps and create standardization for all major airports
- Create high level metrics for executives for weekly data for 8 major airports ( ie: trends with issues, opened / closed tickets)
- Work with 3rd party vendors for lifecycle of assets in production, including warranty and hardware records of repairs
IT Project Engineer
FieldGuide IT
10.2022 - 03.2023
- Configure SSO and SAML for various applications ( ie: JumpCloud & Okta)
- Bash scripting creation for Jumpcloud
- Built out knowledge base system documentation for enrolling devices in applications (ie: Sharepoint, ServiceNOW, Intune)
- Google Workspace to Microsoft migration for clients of 150+ users.
- Ran quarterly audits of devices in the field and reported back on compliance
Lead IT Support Engineer
FieldGuide IT
10.2021 - 10.2022
- Audit current processes and implement changes to support operation
- Act as point of contact for support team for escalated issues with tickets, and / or projects
- Create and document the process for imaging and patching Windows and MacOS devices in production for clients
- Site Engineer, Cochlear Americas
- Provide 2nd level support to North and South America end users ( ~ 700 end users)
- Deploy all mobile devices to users ( Cell phones, hotspot, and iPads)
- Input all IT projects via JIRA system and provide weekly JIRA updates
- Ran monthly audits of mobile devices, and provide updates to executives via dashboard
- Lead A/V projects for all conference room upgrades.
IT Technician II
City and County of Denver
06.2018 - 10.2021
- Management of SCCM (ie: deployment packages, software management, application deployment)
- Create and edit all knowledge base articles within ServiceNow for the help desk team
- Update and maintain the desktop and laptops of the police, fire, and safety teams
- Creation of SOP for the team that was utilized by anyone on call for help desk.
Education
Skills
- MDM management (Intune, Addigy, JAMF, Airwatch)
- Office 365 subject matter expert
- Sprint knowledge (JIRA & Microsoft Project)
- Asset management within systems
- Dashboard creation
Personal Information
Title: IT Engineer
Certification
- COMP TIA A+
- ITIL V3 Foundation
- Microsoft Azure Administrator Associate
References
References available upon request.
Timeline
Senior support engineer
United Airlines
05.2023 - Current
IT Project Engineer
FieldGuide IT
10.2022 - 03.2023
Lead IT Support Engineer
FieldGuide IT
10.2021 - 10.2022
IT Technician II
City and County of Denver
06.2018 - 10.2021