Jenn Dyer
Edenred
Naples,FL
21
years of professional experience
Implementation leader who delivers accounting and financial data solutions from planning through production launch. Partners with Product, Engineering, Support, Sales, and Customer Success to manage dependencies, validate data, resolve defects, and improve adoption, data accuracy, and implementation consistency.
Work History
Implementation Manager
7 Years 2 Months- Led client implementation projects for Edenred payment and benefits solutions.
- Coordinated onboarding across sales, operations, and technical teams.
- Gathered client requirements for prepaid card and voucher programs.
- Managed large accounts in media agencies, hospitality, and property management sectors
- Collaborated remotely with teams to accomplish project objectives
Team Lead and Implementation Manager
3 Years 9 Months- Lead implementations involving invoice processing, vendor management, reconciliation, and financial data workflows.
- Led end-to-end implementation of accounting software and financial data products, guiding customers through discovery, requirements gathering, configuration, testing, go-live, and post-launch support.
- Partnered with customers to understand existing accounting processes and translate business requirements into scalable product solutions.
- Coordinated cross-functional teams across product, engineering, data, support, sales, and customer success to ensure timely delivery of implementations.
- Managed customer implementation plans, milestones, dependencies, risks, issues, and stakeholder communications.
- Facilitated UAT, documented defects and requirements, coordinated resolution, and drove customer sign-off prior to production launch.
- Identified process gaps and recommended workflow improvements that improved efficiency, data accuracy, and customer adoption.
- Created implementation documentation, process guides, training materials, and customer-facing communications to support successful project execution.
- Managed multiple implementations simultaneously while balancing customer priorities, product requirements, and delivery timelines.
- Served as a primary point of contact for implementation stakeholders, providing regular project updates and managing expectations through go-live.
- Supported continuous improvement of implementation processes, methodologies, and best practices.
Category Manager II
10 Years- Managed category strategy for products distributed to Costco, CVS, and Rite Aid
- Supplied retail buyers with data supporting promotions and product placement, enhancing sales performance
- Established strong relationships with customers and internal stakeholders throughout implementation lifecycle, ensuring smooth project execution
Skills
Software implementation
Financial Software Integration
Reconciliation & Financial Data
User Acceptance Testing
Implementation planning
Requirements gathering
Workflow configuration
Go-live support
Project management
Project management tools
SaaS/B2B Software
Data management
Data Analysis Techniques
Client & Stakeholder Management
Go-live support
Project management
Accomplishments
- Reduced implementation time by 30% through process improvements and standardized workflows.
- Maintained 85% on-time go-live rate across assigned implementations.
- Successfully managed 25 concurrent implementations across multiple customers for accounting, invoice, vendor, and reconciliation products.
Timeline
Implementation Manager
Edenred
01.2019 - 03.2026Read More
Team Lead and Implementation Manager
Edenred
04.2015 - 01.2019Read More
Category Manager II
Source Interlink
01.2005 - 01.2015Read More