Jose Ortiz
Mountlake Terrace,WA
Summary
Detail-oriented Carpet and Upholstery Steam Cleaner possessing in-depth knowledge of carpet fibers, Carpet Cleaning equipment and cleaning solutions. Customer-focused individual with three years of experience cleaning residential and commercial carpets. Expertise in determining proper chemical solutions, removing stubborn dirt and stains and providing accurate job cost estimates.
Overview
13
13
years of professional experience
Work History
Temp Worker
Express Employment Professionals
11.2022 - Current
- Learned semi-skilled and advanced work by shadowing experienced workers.
- Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
- Mixed water and chemicals in containers to prepare cleaning solutions.
- Moved furniture weighing up to 100 pounds to prepare homes for cleaning.
- Identified appropriate spotting agents to use on persistent stains.
- Used and Backpack Vacuum, Chariot Vacuum, Pile Lifter, and Carpet Cleaner equipment to remove dirt, tough stains, paint and mold from carpets and upholstery.
- Guided scrubbing machines over rug surfaces to loosen embedded dirt.
- Applied rub chemical solutions with hand brushes to carpets and upholstery.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Complete other jobs assigned by Express Employment Professionals
Lead Carpet Cleaning Technician
Apex Surface Care
05.2023 - 12.2024
- Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
- Mixed water and chemicals in containers to prepare cleaning solutions.
- Moved furniture weighing up to 100 pounds to prepare homes for cleaning.
- Identified appropriate spotting agents to use on persistent stains.
- Used Chariot Vacuum, backpack Vacuum, Pile Lifter, and Carpet Cleaner equipment to remove dirt, tough stains, paint and mold from carpets and upholstery.
- Inspected cleaning sites to provide cost estimates to customers.
- Applied rub chemical solutions with hand brushes to carpets and upholstery.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
General Landscaper
Ground Works
05.2021 - 11.2022
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Coordinated with other landscaping professionals to improve outdoor areas.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Cut trees and shrubs to shape and maintain landscape.
LINE SERVER & FOOD PREP
QDOBA
07.2017 - 12.2017
- Prepared food
- Made and served food
- Rang out food items
- Cleaned restaurant and washed dishes
CREW MEMBER
BURGER KING
05.2016 - 02.2017
- Prepared food
- Cleaned all areas of the restaurant
- Cleaned fryer and broiler
CREW MEMBER
MOD PIZZA
08.2015 - 05.2016
- Took orders and finished pizzas on the line
- Pushed dough
- Cashed out customers
- Cleaned all areas of the restaurant
- Washed dishes
OFFICE ASSISTANT
LAKE STEVENS HIGH SCHOOL
01.2014 - 12.2014
- Answered/Transferred calls from visitors to staff and students
- Delivered packages or other essential items to staff
SOUS CHEF, SUPERVISOR
LAKE STEVENS HIGH SCHOOL
01.2012 - 12.2012
- Led and mentored other team members
- Cleaned up, sanitized, and washed work area
- Prepared foods, and sauces
Education
High School - Culinary Arts, Computer Applications, Personal Finance
Lake Stevens High School
Lake Stevens, WA01.2015
Skills
- Food preparation and cleanup
- MS Word
- Excel
- Powerpoint
- Publisher
- Communications
- Customer Service
- Chemical handling
- Spot treatment
- Multitasking
- Detail-oriented
- Deep cleaning
- Rug shampooing
Accomplishments
- Achieved positive results through effectively meeting customers expectations.
- Documented and resolved Customers needs to have carpet stains, dirt and smells addressed in an efficient, honest and timely manner.
- Collaborated with team to care and maintain lawn and landscape for customer's.
- Customer Service
- Proficient in MS Word, Excel, Publisher, and Powerpoint
- Food Service and Preparation
Timeline
Lead Carpet Cleaning Technician
Apex Surface Care
05.2023 - 12.2024
Temp Worker
Express Employment Professionals
11.2022 - Current
General Landscaper
Ground Works
05.2021 - 11.2022
LINE SERVER & FOOD PREP
QDOBA
07.2017 - 12.2017
CREW MEMBER
BURGER KING
05.2016 - 02.2017
CREW MEMBER
MOD PIZZA
08.2015 - 05.2016
OFFICE ASSISTANT
LAKE STEVENS HIGH SCHOOL
01.2014 - 12.2014
SOUS CHEF, SUPERVISOR
LAKE STEVENS HIGH SCHOOL
01.2012 - 12.2012
High School - Culinary Arts, Computer Applications, Personal Finance
Lake Stevens High School
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