Jenn Fernandez
Las Vegas
Summary
Strong experience in one-on-one customer service. Highly organized and self-motivated. Type 60 WPM. Proficient in SAP, Microsoft Office, Bluebeam, Adobe, and Mac/PC software. I have 20 years of customer services experience resulting in vigorous work ethics, attention to detail, ability to multitask, and work with minimal supervision.
Overview
17
17
years of professional experience
Work History
Project Manager
Graybar Electric Supply
03.2018 - Current
- Responsible for managing multiple projects in Las Vegas and Arizona; Over $7 Million of which is electrical, $2 Million in lighting
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Responsible for all parts of this job; including purchasing, change orders, deliveries, invoicing, and inspections
- Regularly manages several multi-million-dollar electrical gear and lighting projects, simultaneously, from start to finish; including bid packages, bill of material, maintaining project schedules, problem-solving, and close-out docs
- Developed and maintained relationships with contractors, sub-contractors, and stakeholders to support successful project completion.
Projects Manager
ATI Electrical Supply
10.2013 - 11.2017
- Managed bid packages, purchasing, inventory, change orders, deliveries, and invoicing
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
- Maintained open communication by presenting regular updates on project status to customers
- Developed and implemented project plans and budgets to ensure successful execution.
Resort Services Manager
Venetian and Palazzo Hotel and Casino
06.2007 - 10.2013
- Oversaw 160+ individuals in call center's day-to-day operations and worked as support system for questions and concerns for both guests and specialists
- Over 7 years of experience working as team and being responsible for staff supervision; including training, monitoring, mentoring, scheduling, and reviews
- Collected and analyzed call center statistics, sales rates, costs, and customer service metrics.
Education
Associate of Arts - Psychology
College of Southern Nevada
Las Vegas, NV12.2010
Skills
- Knowledge of Schneider Electric products
- Excellent communication and interpersonal skills
- Ability to multi-task
- Works well in fast-paced environment
- Time management skills
- Microsoft Office
- Reading one lines and panel schedules
- Schedule Management
- Cost Control
- Project Management
- Project Tracking
- Project Planning
Timeline
Project Manager
Graybar Electric Supply
03.2018 - Current
Projects Manager
ATI Electrical Supply
10.2013 - 11.2017
Resort Services Manager
Venetian and Palazzo Hotel and Casino
06.2007 - 10.2013
Associate of Arts - Psychology
College of Southern Nevada