Jenn Morrell
Charlestown,NH
Summary
Dedicated and experienced with a proven track record of enhancing patient care and operational efficiency in healthcare settings. Seeking to leverage my skills and expertise and drive excellence in patient outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Travel COTA- SNF / Sub/ Post Acute
Powerback Rehab Journey Traveler
San Francisco
01.2023 - Current
- Assisted in implementing individualized therapy plans to enhance patient recovery and engagement.
- Educated patients and families on therapeutic exercises, promoting adherence to prescribed regimens.
- Monitored patients' performance during activities to ensure safety and effectiveness of interventions.
- Helped improve fine motor, visual perception and sensory processing skills.
- Assisted patients with completing basic daily living activities such as grooming, dressing and self-feeding.
Home Health Sales Representative
Enhabit Homehealth and hospice
Austin
12.2023 - 01.2025
- Analyzed market trends to identify opportunities for expanding service offerings in the community.
- Conducted thorough assessments to identify suitable home health services for clients.
- Developed strong relationships with clients to understand their healthcare needs and preferences.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Conducted detailed market analysis to guide development of sales strategies.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Developed, maintained and utilized diverse client base.
- Recorded accurate and efficient records in customer database.
- Developed and maintained strong working relationships with professionals within assigned territory.
Home Health Therapist
Health Pro Heritage
Austin
08.2023 - 05.2024
- Conducted individual and group therapy sessions to address client needs.
- Developed personalized treatment plans based on thorough assessments.
- Collaborated with multidisciplinary teams to enhance patient care strategies.
- Implemented evidence-based therapeutic techniques to improve client outcomes.
- Monitored client progress and adjusted treatment approaches as necessary.
- Educated clients and families on coping strategies and resources available.
- Facilitated workshops focused on mental health awareness and prevention strategies.
- Mentored junior staff in therapeutic practices and case management skills.
- Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
- Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
- Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
- Provided individual and group therapy sessions to patients suffering from mental health issues.
- Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.
- Assessed clients' mental health needs, developed treatment plans and monitored progress.
COTA-13-Week Assignment
National Medstaff, Winterpark, FL
Winterpark, FL
06.2022 - 11.2023
- Assisted in implementing individualized treatment plans under supervision of occupational therapists.
- Collaborated with interdisciplinary teams to enhance patient care and rehabilitation outcomes.
- Developed resource materials for patient education, enhancing understanding of therapeutic goals and processes.
- Educated families and caregivers on home adaptation strategies to support patient needs and safety.
- Advocated for patient needs with insurance companies, facilitating approval for necessary therapy services.
- Assisted in evaluation of patient progress, contributing to adjustment of therapy plans for optimized outcomes.
- Educated patients and families on therapeutic exercises and adaptive equipment usage.
COTA-13-Week Assignment
Marvel Medstaff Omaha, NE
Omaha, NE
03.2020 - 06.2022
- Administered tests to assess nature of disabilities and limits of function and personal capacities.
- Provided support to help patients adjust to new physical or cognitive limitations.
- Implemented treatment interventions to support individual objectives in daily living, clinical, educational and vocational areas.
- Maintained and promoted positive attitude toward clients and treatment programs.
- Helped determine realistic treatment goals and adjusted steps based on patient progress.
- Supported and built caring relationships with patients with developmental and cognitive disorders, such as Autism Spectrum Disorders, Down Syndrome, developmental delay and dementia.
Health Unit Coordinator
Moffitt Cancer Center, Tampa, FL
Tampa, FL
07.2019 - 03.2020
- Managed electronic health records, ensuring accuracy and timely updates for patient care.
- Developed training materials for staff development, promoting adherence to best practices in health coordination.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Responded to patient call lights to expedite appropriate follow-through.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
- Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
- Supported quality improvement initiatives by participating in audits, identifying areas of concern, and suggesting solutions for enhanced performance.
Patient Access Associate
Chapters Health, Tampa, FL
Tampa, FL
11.2017 - 07.2019
- Managed patient registrations and insurance verifications to ensure accurate data entry.
- Coordinated scheduling of appointments, enhancing patient access and clinic efficiency.
- Trained new staff on patient access protocols and system navigation for improved team performance.
- Implemented process improvements leading to reduced wait times for patients during intake procedures.
- Monitored compliance with regulatory requirements to maintain organizational standards in patient access operations.
- Collaborated with healthcare providers to streamline communication regarding patient needs and services.
- Assisted in the development of training materials to support ongoing staff education and process familiarity.
- Led initiatives focused on enhancing the overall patient experience through improved access services.
- Facilitated a smooth billing process by promptly identifying and resolving discrepancies in patient accounts.
- Enhanced communication with medical staff by accurately documenting and sharing patient information in a timely manner.
Certified Nursing Assistant
Sebasticook Valley Nursing Home Pittsfield, ME
Pittsfield, ME
05.2008 - 09.2017
- Supported needs of 25+ residents under long-term care.
- Supported needs of 25+ residents under long-term care.
- Maintained accurate documentation of patient care activities and observations.
- Assisted nursing staff with medication administration and vital signs monitoring.
- Provided daily personal care and support to residents, ensuring comfort and dignity.
- Trained new staff on operational procedures and resident care best practices.
- Coordinated with interdisciplinary teams to develop individualized care plans.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
Education
Certified Cosmetologist -
International Sports Sciences Association, ISSA
Miami, TX05-2026
Associates of Science degree - Occupational Therapy Assistant
Keiser University
Tampa, FL05-2019
Certified Cosmetologist - undefined
Mr. Bernard’s School of Hair
Bangor, ME09-2011
Certified Nursing Assistant - undefined
Tri-County Technical Center
Dexter, ME05-2008
Skills
- Proficient with medical office software including Casamba, Care Compass, Rehab Optima and EMR
- Assist and monitor patients with functional skill
- Organizational skills
- Excellent communication and interpersonal skills
- Pediatric knowledge (IEP)
- Adaptive to changing environments
- Proficient in conducting assessments and developing personalized treatment plans
- Skilled in therapeutic exercises and modalities
- Knowledgeable about adaptive equipment and its application
- Strong documentation and record-keeping abilities
- Compassionate, patient-centered, and able to build rapport with patients and families
Certification
- Basic Life Support
- Occupational Safety and Health Administration
- Health Insurance Portability and Accountability
Timeline
Home Health Sales Representative
Enhabit Homehealth and hospice
12.2023 - 01.2025
Home Health Therapist
Health Pro Heritage
08.2023 - 05.2024
Travel COTA- SNF / Sub/ Post Acute
Powerback Rehab Journey Traveler
01.2023 - Current
COTA-13-Week Assignment
National Medstaff, Winterpark, FL
06.2022 - 11.2023
COTA-13-Week Assignment
Marvel Medstaff Omaha, NE
03.2020 - 06.2022
Health Unit Coordinator
Moffitt Cancer Center, Tampa, FL
07.2019 - 03.2020
Patient Access Associate
Chapters Health, Tampa, FL
11.2017 - 07.2019
Certified Nursing Assistant
Sebasticook Valley Nursing Home Pittsfield, ME
05.2008 - 09.2017
Associates of Science degree - Occupational Therapy Assistant
Keiser University
Certified Cosmetologist - undefined
Mr. Bernard’s School of Hair
Certified Nursing Assistant - undefined
Tri-County Technical Center
Certified Cosmetologist -
International Sports Sciences Association, ISSA
CORE COMPETENCIES
- -Splints
- -Casting/bracing
- -Transfer
- -Vital
- -Family/Client education on adaptive equipment per client’s needs.
- -Manual muscle testing (MMT)
- -Range of motion
- -OT code of ethics