Jenn Pizzuto
South River,NJ
Summary
Dynamic academic advisor with a proven track record at The City University of New York, specializing in transforming student outcomes through effective program management. Expertise in leveraging networking skills and assessment techniques has led to significant improvements in student access to resources. Notable achievements include the successful implementation of holistic support and retention strategies that foster student success. Committed to further enhancing educational experiences and outcomes for diverse student populations.
Overview
18
18
years of professional experience
Work History
Student Success Coach/ Student Services Advisor
The American College of Healthcare Sciences
Portland, Remote
07.2021 - Current
- Developed Coaching Model and implemented training for Senior Advisors and Coaches
- Provides Holistic Coaching for students who desire academic success while also working through extreme personal circumstances such as mental health concerns, lack of access, technological issues, food insecurity, family obligations and navigating higher education as a first generation student
- Provides academic advisement for a caseload of 180+ students who are in route to graduating with Certificates, Diplomas, Associate Degrees, Bachelor Degrees, Master Degrees, and Doctorate Degrees in Holistic Studies in a fully online environment
- Responsible for providing accurate academic plans and student coaching that considers program sequencing, Veteran Benefits, Financial Aid, and Satisfactory Academic Progress (SAP)
- Responsible for accurately calculating SAP eligibility while processing course drops and semester cancellations to ensure that students do not lose federal funding
- Serves as a liaison between students and faculty to mediate discussions between students, faculty and Deans
- Assists with classroom management needs for assigned caseload such as: Setting up challenge exams, proctoring exams, assisting with technology issues, emergency absences and late grading needs
- Created and facilitates a Success Seminar Series each semester to provide supplemental instruction for students and to build community among the student body
- Proficient in GoogleSuite, Slack, Ticketing software, Anthology- Student Information System, Leadsquare, Hubspot, Basecamp project site, Canvas Virtual Classroom, Asana
Program Manager/Coordinator, CUNY Start & Math Start
The City University of New York
Staten Island
06.2018 - 07.2021
- Supervised various aspects of CUNY Start & Math Start employees including support staff, tutors, and administrators
- Responsible for managing data systems and utilizing data to discuss program outcomes with college leadership for ongoing program development
- Lead weekly advisement staff meetings and quarterly all staff meetings
- Co-facilitates an on-going series of anti-racism trainings with the goal of examining program policy for racial disparities in outcomes
- Worked closely with executive leadership to provide recommendations that address equity gaps
- Supported teaching and advising staff with student issues and campus related concerns around equity gaps
- Coordinated all administrative aspects of the program to ensure compliance with program model
- Managed recruitment process on and off campus to meet recruitment targets
- Created and managed strategic partnerships with schools and CBO's to launch pre-college cohort models at the partner institutions, liaison to CUNY Central to negotiate community needs within pre-college cohort partnerships and consult with institutional research to track long term outcomes
Program Support Specialist, CUNY Start & Math Start
The City University of New York
Staten Island
06.2015 - 06.2018
- Promoted learning and academic success for marginalized student populations
- Developed and implemented program goals and objectives to meet students' specialized needs, including adults returning to college
- Advocated for students to ensure students access to services and resources
- Maintained ongoing communications with student population as well as department management, advisory groups, and external organizations
- Collected data for analysis, and reported on activities and outcomes
- Trained intensely for one year in holistic approaches to student retention with a focus on creating trauma informed spaces, applying universal design in classroom settings and implementing a restorative justice protocol for working through conflict
- Provided semester long intensive training to newly hired advisors
- Opened, funded and maintained an in-house food pantry for students with food insecurities
Adjunct Professor, English Department
The City University of New York
Staten Island
09.2006 - 12.2016
- Explored a significant range of literary voices, critical race theory, historical periods, and scholarly innovations to include in course curriculum
- Provided introduction on critical and analytic writing, reading, and thinking skills through class discussion of student work and selected texts
- Introduced students to the various research options available at the library
- Worked closely with each student to foster a sense of confidence in their reading, writing, and social skills through specialized individual and group activities
Education
Master of Fine Arts Degree - Creative Writing
The City University of New York, Brooklyn College
06.2004
Bachelor of Arts Degree - English
The City University of New York, College of Staten Island
01.2002
Skills
- Networking and relationship building
- Assessment and evaluation
- Patience and tolerance
- Academic advising
- Resourcefulness and initiative
- Motivational techniques
Affiliations
- Human Relations Commission for South River NJ, 02/01/21, 02/29/24
- Anti-racism training facilitator, 09/01/20, 07/31/21
- SURJ (Showing up for Racial Justice), 07/01/20, 07/31/20
- Black Lives Matter: Student Voice Committee, 06/01/20, 07/31/21
- Anti-Racism Central Planning Committee, 03/01/20, 07/31/21
- CUNY's New Supervisor Professional Development Program, 11/01/19, 02/29/20
- CUNY's Freshman Year Experience Committee, 12/01/18, 03/31/20
- CUNY Start- Foster Care Initiative Liaison, 06/01/16, 12/31/19
- CUNY's Universal Design Curriculum and Engagement Working Group, 06/01/15, 07/31/21
References
- Nada Michael, Associate Director: CUNY Start & Math Start, College of Staten Island/CUNY, 202-615-1658
- Crystal Vera-Montalvo, Director: Office of Community Educational Engagement, College of Staten Island/CUNY, 732-694-9211
- Will Cherrin, Advisor: Accelerated Study in Associate Programs (ASAP), Borough of Manhattan Community College, 510-381-1337
Professionalpersonaldevelopment
- Certified Professional Coach Training, 08/31/24
- Trauma Informed Coach Certification, 12/31/23
- Towards Masterful Allyship Course, 05/31/21
- Facilitating Listening Circles about Racism Training, 05/31/21
- Dismantling Racism Training with Michelle C. Johnson, 04/30/21
- Talk about Race in the Classroom Training, 01/31/21
- Healing and Reflection Space for White People, 04/30/21
- Co-founder of Bay to NY Anti-racism Alliance, 05/31/21
- CUNY's New Supervisor Professional Development, 02/29/20
- Anti-discrimination Clinic, 11/30/19
- Meditation for Everyday Life Training at Shambhala Center NYC, 04/30/18
- Dealing with Difficult People, 04/30/16
- Restorative Justice Circle Training, 03/31/16
Timeline
Student Success Coach/ Student Services Advisor
The American College of Healthcare Sciences
07.2021 - Current
Program Manager/Coordinator, CUNY Start & Math Start
The City University of New York
06.2018 - 07.2021
Program Support Specialist, CUNY Start & Math Start
The City University of New York
06.2015 - 06.2018
Adjunct Professor, English Department
The City University of New York
09.2006 - 12.2016
Master of Fine Arts Degree - Creative Writing
The City University of New York, Brooklyn College
Bachelor of Arts Degree - English
The City University of New York, College of Staten Island
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