Jennifer Sylvester
Noblesville,IN
Summary
I have over 20 years of experience in diverse customer service, call center and in sales working environments. I am Reliable, energetic, hard working, and have been acknowledged for handling additional responsibilities.
In addition to customer service, I am a knowledgeable Graphic Designer, video and audio editor. I have worked with high profile clients with many different needs.
Overview
17
17
years of professional experience
Work History
Data Tech
Elevance Health
Indianapolis, IN
04.2023 - 01.2024
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Utilized specialized software applications related to the job role.
- Maintained confidentiality of sensitive information entered into the system.
- Performed data entry from fax's,, emails, and other sources into computer systems.
Admissions
ANGI Homeservices
Indianapolis, IN
04.2022 - 04.2023
- Performing background checks on potential pros entering the network
- Checking Secretary of State and licensing for prospective contractors
- Paying close attention to detail on every account
- Contacting clients regarding account holds and issues
- Providing excellent customer service
- Meeting weekly productivity goals
Project Advisor
ANGI Homeservices
, IN
01.2020 - 04.2022
- Remained calm and professional in stressful circumstances and effectively diffuse tense situations.
- Consulted with customers to resolve their home service needs.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Asked probing questions to determine service needs
- Met productivity goals
- Mentored new employees on procedures and policies to maximize team performance.
Appointment Setter
Terraboost Media
Castleton, IN
01.2019 - 01.2020
- Scheduled and confirmed appointments.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Organized sale calls with customers and vendors.
- Applied lead generating methods in high number of cold calls per day.
- Researched and targeted prospective customers to support business development objectives.
Business Development Representative
Terraboost Media
Castleton, IN
05.2019 - 12.2019
- Effectively built relationships with both established and potential customers.
- Created and improved business pipeline using cold and warm techniques.
- Developed clientele by networking to find new customers and generate lists of prospective clients.
- Addressed clients' indecision, complaints and desires head-on to overcome hesitations and close sales.
- Converted calls per day to scheduled appointments.
Sales
ANGI Homeservices
Indianapolis, IN
02.2015 - 10.2018
- Called Potential clients, and educated them on the services.
- Asked appropriate questions and conducted in-depth research to gain valuable and thorough understanding of every client's financial situation and future needs.
- Met goals set by department
- Applied lead generating methods in high number of cold calls per day.
Customer Service Representative
Musican's Friend
Indianapolis, IN
03.2013 - 05.2015
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries regarding product features, pricing plans and orders.
- Answered incoming customer calls and provided product and service information.
- Upsold Warranties and additional items
Easytech Expert
Staples
Noblesville, IN
08.2006 - 03.2012
- Checked in computers and performed diagnostics for repair.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Identified hardware issues caused by component failures using approved diagnostic tools.
- Recommended merchandise to customers based on needs and preferences.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared and checked cashier register tills.
- Set up visually appealing promotional displays.
Education
Digital Communication and Media/Multimedia
Ivy Tech Community College
Indianapolis, IN01.2008
High School Diploma -
Noblesville High School
Noblesville01.2000
Skills
- Building Customer Trust and Loyalty
- Verbal and Written Communication
- Creative Problem Solving
- Understanding Customer Needs
- Data Entry and Maintenance
- Multitasking and Prioritization
- Customer Service
- Efficient and Detail-Oriented
- Digital Graphics
- Adobe Creative Suite (Photoshop, Illustrator, Premier)
- Adobe Premier
- Photo and Video Editing
- Photography
- Facebook, Instagram, Linkedin, Twitter
- Audio Editing
Timeline
Data Tech
Elevance Health
04.2023 - 01.2024
Admissions
ANGI Homeservices
04.2022 - 04.2023
Project Advisor
ANGI Homeservices
01.2020 - 04.2022
Business Development Representative
Terraboost Media
05.2019 - 12.2019
Appointment Setter
Terraboost Media
01.2019 - 01.2020
Sales
ANGI Homeservices
02.2015 - 10.2018
Customer Service Representative
Musican's Friend
03.2013 - 05.2015
Easytech Expert
Staples
08.2006 - 03.2012
Digital Communication and Media/Multimedia
Ivy Tech Community College
High School Diploma -
Noblesville High School