Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic
Jenn Voisin

Jenn Voisin

American Fork,UT

Summary

Returning to the work field after being an at home mom!

Highly-motivated employee with desire to take on new challenges.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

4
4
years of professional experience

Work History

Lead Operator

Plant Science
11.2023 - 06.2025
  • Fostered a positive work environment, promoting open communication among team members to address concerns or suggestions for improvement.
  • Assigned tasks to team members based upon individual strengths and experience, realizing productivity and workflow improvements.
  • Completed various testing procedures for optimum work performance.
  • Performed safety checks on machines and production equipment.
  • Established strong working relationships with colleagues from different departments to facilitate collaboration and information sharing across functional areas.
  • Tended equipment during operation and monitored readouts to determine areas of concern and quickly correct problems.
  • Extended life of equipment and maintained consistent performance with regular cleaning, lubrication and basic maintenance.
  • Documented plant activities in logs and detailed concerns and issues prior to distributing reports to manager.
  • Implemented cost-saving measures through waste reduction initiatives, recycling efforts, and strategic sourcing of materials.

Paraprofessional

Alpine School District
02.2024 - 05.2025
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Strengthened student literacy skills through targeted reading intervention programs tailored to individual needs.
  • Engaged with students during extracurricular activities, supporting their interests beyond classroom.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
  • Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
  • Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
  • Collaborated with teachers to develop and implement individualized education plans for students with special needs.
  • Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
  • Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
  • Assisted in the administration of standardized testing, ensuring accurate assessment of student performance levels.
  • Facilitated small group tutoring sessions for students struggling in math and reading.
  • Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
  • Monitored students in computer lab to enforce proper use of resources.
  • Planned and prepared bibliographies, charts and graphs.

Client Experience Coordinator

FMG Suite
05.2022 - 05.2023
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Improved customer service wait times to mitigate complaints.
  • Made outbound calls to obtain account information.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Temp Worker

Kelly Services
11.2021 - 05.2022
  • Carried out individual work in various capacities to promote business and achieve assigned goals.
  • Developed and established professional working relationships with staff from various levels both within and outside department.
  • Navigated multiple computer systems and applications and utilized search tools to find information.
  • Identified needs of customers promptly and efficiently.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Updated and recorded customer or client information to maintain accounts.
  • Sorted incoming mail and directed to correct personnel each day.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Scheduled and confirmed appointments and meetings for management team.

Education

EMT-Basic - EMT Certified

UEMT
Midvale, UT
06.2003

Skills

  • Positive Attitude and Energetic
  • Database Search and Data Entry Skills
  • Administrative and Office Support
  • Organized and Detail-Oriented
  • Registration and Scheduling
  • Caring and Empathetic, Customer Service Orientated
  • Call Answering and Routing
  • Slack
  • Salesforce
  • Intercom
  • Excel Spreadsheets
  • Ring Central/ Google Meet
  • Machine maintenance
  • Teamwork and collaboration
  • Issue resolution, Problem-solving
  • Small group and individual assistance

Education and Training

other

Timeline

Paraprofessional

Alpine School District
02.2024 - 05.2025

Lead Operator

Plant Science
11.2023 - 06.2025

Client Experience Coordinator

FMG Suite
05.2022 - 05.2023

Temp Worker

Kelly Services
11.2021 - 05.2022

EMT-Basic - EMT Certified

UEMT

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