Jessica Avina
Spanish Fork,UT
Overview
7
7
years of professional experience
Work History
Quality Control Analyst
Plant Science
03.2022 - 07.2023
- Collaborated with production staff to establish and meet quality standards
- Evaluated components and final products against quality standards and manufacturing specifications.
- Provided training to new hires on quality control procedures, fostering a culture of excellence within the team.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Updated inspection journals and daily summary logs with quality-related data.
Marketing Representative
Professional Dental
05.2021 - 02.2022
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
- Provided exceptional customer service at promotional events, fostering positive relationships with potential clients and partners.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
Quality Control Inspector
Innovative Labs
10.2019 - 03.2021
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Completed precise measurements using special tools.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Identified and documented quality discrepancies for management to develop resolutions.
Crew Member
McDonald's Restaurant
06.2016 - 07.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
High School Diploma -
Spanish Fork High School
Spanish Fork, UT05.2018
Associate of Science - Business Administration
Utah Valley University
Orem, UT05.2026
Skills
- Quality Management Systems
- Laboratory Testing
- Phone and Email Etiquette
- Excellent multitasking capability
- Appointment Scheduling
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
Languages
Bilingual in English and Spanish, spoke fluently.
Timeline
Quality Control Analyst
Plant Science
03.2022 - 07.2023
Marketing Representative
Professional Dental
05.2021 - 02.2022
Quality Control Inspector
Innovative Labs
10.2019 - 03.2021
Crew Member
McDonald's Restaurant
06.2016 - 07.2019
High School Diploma -
Spanish Fork High School
Associate of Science - Business Administration
Utah Valley University