Jenna Berthelot
Tampa,FL
Summary
Ambitious Dining Facility Manager with over 10 years of food service experience with a proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
11
11
years of professional experience
Work History
Dining Facility Manager
United States Air Force
06.2020 - Current
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Motivated staff to perform at peak efficiency and quality.
- Developed unique events and special promotions to drive sales.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Oversaw food preparation and monitored safety protocols.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Coordinated with catering staff to deliver food services for special events and functions.
- Maximized quality assurance by completing frequent line checks.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Purchased food and cultivated strong vendor relationships.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Storeroom Manager
United States Air Force
06.2017 - 06.2020
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Set up displays of merchandise to market new products to customers.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Censor-tagged merchandise to help deter theft and maximize sales of merchandise.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Collaborated with manufacturing and supply chain management.
- Created and enforced detailed organization processes to increase quality and service standards.
- Reviewed established business practices and improved processes to reduce expenses.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Conducted research to address shipping errors and packaging mistakes.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Organized records of vehicles, schedules and completed orders.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Integrated warehouse operations with existing and new business processes.
- Prospected for leads to build pipeline and convert to sales opportunities.
- Developed and maintained knowledgeable and productive team of employees.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Promoted brand at industry events and through ongoing networking efforts.
- Tracked production and quality control systems to proactively identify deficiencies.
Food Service Team Leader
United States Air Force
06.2015 - 06.2017
- Monitored temperatures on serving line and refrigerator equipment to promote proper food storage and safety.
- Troubleshot cash registers and computer systems experiencing slow-downs, crashes and data loss.
- Prepared in-store analytics on wastage, customer turnover, product matrix distribution and labor.
- Identified and implemented enhancements to customer service and communication to improve efficiency and customer satisfaction.
- Supervised and trained 47 personnel in high-quality operations.
- Communicated with over 6 vendors to order food and supplies.
- Evaluated restaurant procedures and policies to achieve efficient and effective operations.
- Interacted with 850 customers per day regarding inquiries and complaints, resulting in 92% positive customer feedback.
- Planned and researched menus to maintain good variety.
- Assisted with daily operations of restaurant by reviewing inventory levels, monitoring delivery of supplies, inspecting food preparation and orienting kitchen and dining crew on procedures, store cleanliness and new items or promos.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Oversaw training of more than 47 team members.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Tracked food production levels, meal counts, and supply costs.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Collaborated with other departments to coordinate events and promotions.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Formulated and implemented marketing strategies to increase sales and customer loyalty.
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
- Reviewed and approved employee schedules and timesheets.
Food Service Worker
United States Air Force
06.2013 - 06.2015
- Learned other teammates' work tasks to train as backup.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Greeted customers at counter to fulfill requests and answer questions.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Developed and maintained positive relationships with customers to enhance service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Utilized POS system to receive and process food and beverage orders.
- Greeted customers and answered inquiries regarding menu items and specials.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Observed diners to respond to additional requests and determine when meal completed.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Processed customer payments and balanced cash drawers.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Adjusted food preparation methods in accordance with customer requests.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Cleaned and organized kitchen, dining and service areas.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Monitored food quality and freshness throughout day.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
Associate of Arts - Hospitality Administration And Management
Community College of The Air Force
Montgomery, AL01.2020
Skills
- Money Handling
- Performance Improvement
- Quality Control
- Resource Allocation
- Strategic Planning
- Event Coordination
- Contract Negotiation
- Managing Reservations and Large Parties
- Calendar and Scheduling Software
- Health Code Compliance
- Payroll Administration
- Employee Supervision
Timeline
Dining Facility Manager
United States Air Force
06.2020 - Current
Storeroom Manager
United States Air Force
06.2017 - 06.2020
Food Service Team Leader
United States Air Force
06.2015 - 06.2017
Food Service Worker
United States Air Force
06.2013 - 06.2015
Associate of Arts - Hospitality Administration And Management
Community College of The Air Force