Jenna Abbott
Colorado Springs,CO
Summary
Proven to enhance customer satisfaction and streamline operations, I leveraged my strong communication skills and Tessitura applications proficiency at Colorado Symphony. Specializing in customer service and time management, I developed key client relationships and introduced process improvements, significantly boosting efficiency and fostering a positive work environment. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patron Services Associate
Colorado Symphony
08.2022 - Current
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Provide office support, filing and data entry, strong salesmanship, and offering the best service to patrons
- Organize and construct renewals of subscriptions, single-ticket sales, donations and contributions
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Work within the Tessitura ticketing software and using Boca systems for ticket distribution
Attendant
Broadmoor Hotel
11.2023 - 06.2024
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Attend private events and serve guests throughout duration of reserved time.
- Represent the Broadmoor brand and uphold Forbes Five-Star and AAA Five Diamond Standards.
- Train new employees on regular duties throughout the workday, opening, and closing.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Participated in training programs to stay current on industry best practices and company policies.
- Serve as a barista, bartender, host, and waitress for any dining or take-out requests.
Voice Mentor
Colorado Springs Conservatory
02.2023 - 05.2024
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Continually assessed own mentoring performance, seeking feedback from peers and mentees to ensure ongoing personal and professional growth.
- Encouraged open dialogue between all parties involved in the mentoring process; fostered an inclusive atmosphere where diverse perspectives were valued.
- Demonstrate effective vocal warm-ups and repertoire to aide in the individual growth of students
- Understanding underlying issues of the voice and interacting with students to incorporate healthy, new techniques to young voices
- Prepare students with repertoire and stage presence for festivals, recitals, juries, and all performances.
- Maintain a weekly rehearsal schedule and construct lesson plans for individual students.
- Understand and demonstrates voice types, styles of music, rhythm, music theory, aural skills/ sight singing, and pitch.
House & Festival Services Manager
Central City Opera
05.2022 - 08.2023
- Developed strong relationships with key patrons and donors, ensuring long-term partnerships and repeat business opportunities.
- Introduced process improvements that led to faster resolution times for customer issues without sacrificing quality or attention to detail.
- Acted as a liaison between clients and internal teams during project execution phases guaranteeing clear communication lines were open throughout entire project lifecycles.
- Reduced employee turnover by creating a positive work environment with clear communication channels, regular feedback sessions, and opportunities for professional development.
- Mentor young professionals in a fast-paced, theatrical work environment.
- Communicate with other department heads and directors for festival activities.
Assistant to Director of Music
Central City Opera
09.2022 - 02.2023
- Direct point of contact for Director, CEO, and applicants.
- Organize and compose lists for auditions in various states.
- Prepare excel spreadsheets with information of upcoming auditions and applicants.
- Provide additional audition information whilst keeping direct contact with all applicants.
- Schedule auditions for over 700 applicants, and manage daily changes or cancellations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
Education
Bachelor of Arts - Music Performance
University of Northern Colorado
Greeley, CO05.2022
High School Diploma -
Vista Ridge High School
Colorado Springs, CO05.2018
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Workplace Safety
- Cash Handling
- Multiple Priorities Management
- Courteous and Professional
- Data Entry
- Microsoft applications proficiency
- Excellent Written and Verbal Communication
- Strong Communication and Interpersonal Skills
Certification
- Copyright Law in the Music Business Training - 02/2024 to 05/2024
Timeline
Attendant
Broadmoor Hotel
11.2023 - 06.2024
Voice Mentor
Colorado Springs Conservatory
02.2023 - 05.2024
Assistant to Director of Music
Central City Opera
09.2022 - 02.2023
Patron Services Associate
Colorado Symphony
08.2022 - Current
House & Festival Services Manager
Central City Opera
05.2022 - 08.2023
Bachelor of Arts - Music Performance
University of Northern Colorado
High School Diploma -
Vista Ridge High School