Thursha Sutherland
Philadelphia,PA
Summary
Aspiring Administrative Assistant with a strong call center background. Eager to uphold the City of Philadelphia’s principle of high quality customer service. I am highly skilled in digital and oral communication, Microsoft professional applicants, time management and also team collaboration. I am prepared to be a part of the 311 call center team and use my high quality professional skills to contribute to the 311 call center’s success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patron Services Associate
Ensemble Arts Philly
Philadelphia
10.2022 - Current
- Answers around 50+ incoming calls per shift from customers
- Assist with service inquiries
- Respond to around 30+ emails per shift
- Process payments averaging $1,200 per customer
- Process orders, requests and also account creation for customers
- Perform outbound calls as a way of assisting with customer inquiries
- Complete additional projects given by the manager
- Create/Update customer accounts within the call center database.
Customer Service Desk Associate
Giant Food Stores
Philadelphia
04.2021 - 07.2022
- Assisted with around 30+ customers requests/inquiries per shift to improve customer satisfaction
- Provided excellent customer service when face to face and also over the phone with customers
- Found creative solutions to problems
- Recognized by managers for efficiency and excellent customer service.
Education
Cybersecurity Major -
Community College of Philadelphia
Philadelphia, PA05.2025
High School Diploma -
Philadelphia High School for Girls
Philadelphia, PA06.2021
Skills
- Communication/Digital Communication
- Self-Management
- Microsoft Office
- Fast Paced
- Multitasking
- Team Collaboration
- Problem Solving
- Attention to Detail
- Client Engagement
Certification
- [Google IT Support Professional Certificate], [Coursera/Google] - [2022]
- [Basic Proficiency in Microsoft Excel], [McGraw Hill] - [2021]
- [Basic Proficiency in Microsoft Access], [McGraw Hill] - [2021]
Timeline
Patron Services Associate
Ensemble Arts Philly
10.2022 - Current
Customer Service Desk Associate
Giant Food Stores
04.2021 - 07.2022
Cybersecurity Major -
Community College of Philadelphia
High School Diploma -
Philadelphia High School for Girls
- [Google IT Support Professional Certificate], [Coursera/Google] - [2022]
- [Basic Proficiency in Microsoft Excel], [McGraw Hill] - [2021]
- [Basic Proficiency in Microsoft Access], [McGraw Hill] - [2021]
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