Jenna Anderson
Mankato,MN
Summary
Motivated and detail-oriented professional with experience in customer service and academic support. Skilled in effective communication and teamwork, contributing to positive customer interactions and successful research projects.
Overview
10
10
years of professional experience
Work History
Barista
The Coffee Hag
Mankato, MN
11.2025 - Current
- Provided excellent customer service, addressing any questions and resolving issues promptly.
- Maintained organization and cleanliness of workstations and customer areas.
- Prepared high-quality beverages for customers based on recipes and preferences.
Retail Worker
Blumenladen Collective
New Glarus, WI
06.2016 - 09.2025
- Assisted customers in selecting floral arrangements, clothing, games and toys, home goods, enhancing overall shopping experience.
- Maintained organization and cleanliness of the sales floor, ensuring appealing visual displays.
- Demonstrated strong communication skills when collaborating with co-workers or assisting customers with questions or concerns.
- Processed transactions accurately using point-of-sale system, improving checkout efficiency.
Graduate Assistant
Minnesota State University, Mankato
Mankato, MN
08.2023 - 05.2025
- Assisted professors with course materials, including grading student assignments and providing feedback for improvement.
- Assisted in professor research projects involving transcribing interviews that contained sensitive information while maintaining confidentiality.
- Enhanced professor research by providing relevant literature.
- Organized and facilitated study sessions for students.
Student Worker, Bullpen Lead
Minnesota State University, Mankato
Mankato, MN
08.2022 - 05.2023
- Oversaw Bullpen Attendants, ensuring quality of customer interactions, equipment, and food handling.
- Trained new student workers on operational procedures and best practices.
- Created social media presence on Facebook and Instagram to connect with the student population.
- Created and managed schedule for Bullpen Attendants.
- Brainstormed promotions, events, and activities to bring in customers.
Student Worker, Bullpen Attendant
Minnesota State University, Mankato
Mankato, MN
08.2021 - 08.2022
- Assisted with customer questions, provided the necessary equipment for billiards and bowling, and prepared food to order.
- Maintained and addressed equipment issues, including the bowling machines.
- Maintained a tidy and organized environment for students.
Education
Master of Science - Sociology
Minnesota State University, Mankato
Mankato, MN12-2025
Master of Science - Sociology
Minnesota State University, Mankato
Mankato, MN05-2023
High School Diploma -
New Glarus High School
New Glarus, WI06-2019
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Problem-solving
- Cleanliness
- Active listener
- Event organization
- Academic research
- Microsoft office
- Tutoring and mentoring
Timeline
Barista
The Coffee Hag
11.2025 - Current
Graduate Assistant
Minnesota State University, Mankato
08.2023 - 05.2025
Student Worker, Bullpen Lead
Minnesota State University, Mankato
08.2022 - 05.2023
Student Worker, Bullpen Attendant
Minnesota State University, Mankato
08.2021 - 08.2022
Retail Worker
Blumenladen Collective
06.2016 - 09.2025
Master of Science - Sociology
Minnesota State University, Mankato
Master of Science - Sociology
Minnesota State University, Mankato
High School Diploma -
New Glarus High School