Jenna Bailer
Alger,MI
Summary
Dynamic Floor Lead at Marie Bridge LLC with a proven track record in enhancing store operations and employee training. Skilled in problem-solving, inventory, and cash handling, I implemented process improvements that boosted productivity and fostered positive customer engagement, ensuring a safe and organized environment while exceeding client expectations.
Overview
8
8
years of professional experience
Work History
Floor Lead
Marie Bridge LLC
West Branch, MI
03.2023 - Current
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored team members on operational best practices and company standards.
- Conducted regular inventory checks to maintain stock levels and reduce discrepancies.
- Implemented process improvements that enhanced productivity and minimized downtime.
- Resolved customer inquiries and complaints, fostering positive client relationships.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free work environment for all employees.
- Resolved conflicts between employees professionally, fostering a positive working environment that encouraged collaboration rather than competition.
- Implemented visual merchandising standards throughout the store''s floor space to create an appealing shopping environment that attracted more foot traffic.
- Provided support during peak periods, stepping in as needed to assist with various tasks such as cashiering or stocking shelves.
Pizza Shop Assistant
Jacksonville Party Store
West Branch, MI
08.2021 - 03.2023
- Assisted in preparing and cooking pizzas, ensuring high quality and consistency.
- Maintained cleanliness and organization of kitchen and dining areas to meet health standards.
- Operated kitchen equipment, including ovens and slicers, following safety protocols.
- Managed inventory levels, restocking supplies as needed to prevent shortages.
- Provided exceptional customer service, taking orders accurately and efficiently.
- Collaborated with team members to enhance workflow during peak service hours.
- Trained new staff on food preparation techniques and shop procedures for improved efficiency.
- Maintained a clean and organized workspace, adhering to health code regulations for optimum food safety.
- Supported kitchen staff by prepping ingredients and assembling pizza toppings as needed, expediting order fulfillment.
- Operated cash register accurately, processing transactions quickly to maintain efficient customer flow.
- Built rapport with repeat customers by remembering names, preferences, or dietary restrictions.
- Assisted in opening and closing duties, ensuring the store was ready for daily operations or secure at the end of the day.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Brewed coffee and tea and changed out drink station syrups.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Banquet Server
Forwards Corporation
West Branch, MI
09.2018 - 03.2020
- Delivered exceptional customer service during high-volume banquet events.
- Coordinated table settings, ensuring adherence to event specifications and standards.
- Assisted in food and beverage service, maintaining efficiency and quality throughout events.
- Trained new staff on best practices for service delivery and operational procedures.
- Monitored inventory levels of supplies, reporting shortages to management promptly.
- Collaborated with kitchen staff to ensure timely food preparation and presentation for events.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Carried out professional service, retaining polite and friendly approach at all times.
- Arranged linens and table settings according to seating plan and event theme.
- Answered guest questions about event plans and food service choices.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
- Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.
Education
High School Diploma -
Lincoln High
Remote/Online06.2013
Skills
Workplace safety
Store operations
Employee training
Problem-solving
Multitasking Abilities
Verbal and written communication
Cash handling
Positive customer engagement
Detail-oriented
Store organization
Cash register operation
Store opening and closing
Task prioritization
Safety and cleanliness standards
Exceeding customer expectations
Telephone etiquette
Register opening and closing
Merchandise receiving and handling
Sales techniques
Timeline
Floor Lead
Marie Bridge LLC
03.2023 - Current
Pizza Shop Assistant
Jacksonville Party Store
08.2021 - 03.2023
Banquet Server
Forwards Corporation
09.2018 - 03.2020
High School Diploma -
Lincoln High