Jenna Baker
Spring Hill
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Dependable and reliable, ready to learn and grow with your company.
Overview
20
20
years of professional experience
Work History
Educational Standardized Testing Analyst
Pearson
03.2021 - Current
- Worked with other team members to analyze and assess scores to local and national standardized testing responses.
- Provided feedback to national customers regarding analysis of testing accuracy and respondent responses.
- Collaborated with cross-functional teams to analyze possible new testing topics and procedures.
- Helped improve automated testing processes, enhancing testing efficiency and reducing manual effort.
- Collaborated with development teams to resolve inconsistencies and improve overall testing quality and accuracy.
- Ensured consistency across all projects with strict adherence to established quality management procedures during pilot training exercises.
- Strictly adhered to all privacy and confidentially agreements per each contract.
Office Manager
American Executive
10.2009 - 09.2012
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Utilized excellent organizational skills to prioritize tasks effectively.
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
- Responded to customer inquiries via phone or email in a professional manner.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
- Established relationships with external partners to facilitate business operations.
- Provided administrative support for executive staff, including scheduling meetings, preparing agendas and taking meeting minutes.
- Maintained confidential records relating to personnel matters.
- Ensured compliance with all applicable laws, regulations, policies and procedures.
- Resolved customer inquiries and complaints with timeliness and professionalism.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
Office Assistant
Countryside Publishing
03.2006 - 10.2009
- Assisted with the preparation of reports by collecting, analyzing and summarizing information from various sources.
- Assisted with the preparation of presentations.
- Scanned, faxed, and filed invoices and sales receipts.
- Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Assisted in onboarding new employees by providing orientation materials and training resources.
- Answered multi-line telephone system to direct calls and take messages.
- Drafted and sent out emails and memos for seamless communication.
- Simplified office procedures to increase efficiency and productivity.
- Provided customer service support via phone or email inquiries related to products or services offered by the organization.
- Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel, PowerPoint.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Education
Master of Science (M.S.) - Human Services
Saint Leo University
Saint Leo, FL05-2018
Bachelor of Science (B.S.) - Health Care Management
Saint Leo University
Saint Leo, FL12-2016
Associate in Science (A.S.) - Health Administration
Rasmussen University
New Port Richey, FL01-2014
Skills
- Written Communication
- Customer Relations
- Client Correspondence
- Policy Implementation
- Research and Analysis
- Senior Leadership Support
- Excellent Multitasking Abilities
- Conflict Management
- Organizational Skills
- Documentation
Timeline
Educational Standardized Testing Analyst
Pearson
03.2021 - Current
Office Manager
American Executive
10.2009 - 09.2012
Office Assistant
Countryside Publishing
03.2006 - 10.2009
Associate in Science (A.S.) - Health Administration
Rasmussen University
Bachelor of Science (B.S.) - Health Care Management
Saint Leo University
Master of Science (M.S.) - Human Services
Saint Leo University