MICHELLE BRYAN
Duluth,GA
Summary
Customer-focused professional dedicated to delivering exceptional service and enhancing customer satisfaction. Proven ability to address concerns effectively through strong interpersonal skills. Committed to driving positive outcomes in customer interactions.
Overview
17
17
years of professional experience
Work History
Standardized Patient & Grader
MedSmarter Test Prep
Suwanee, Georgia
01.2018 - 12.2021
- Standardized {100} case scripts by streamlining student simulations in patient history and medical exams.
- Enhanced medical training efficacy by {20%} through standardizing case presentations in simulated examinations.
- Outlined disease signs and symptoms for enhanced presentations in simulated learning environments.
- Maintained patient character while addressing student inquiries during simulations.
- Documented student encounters to accurately assess and score behaviors.
- Conducted group training sessions to mentor entry-level standardized patients.
- Ensured confidentiality of case information during training sessions. of case information and student evaluations throughout training.
Sales Associate
Sweet Treats
Road Town, BVI
02.2005 - 12.2005
- Greeted customers and provided exceptional customer service.
- Assisted customers in selecting and purchasing baked goods.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed transactions using point-of-sale systems efficiently.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Provided product knowledge to enhance customer experience.
- Handled customer inquiries and resolved issues promptly.
- Maintained cleanliness and organization of the sales floor.
- Created visually appealing product displays to attract customers.
Education
Bachelors of Science - Psychology
Bethune-Cookman University
Daytona Beach, FL12-2008
Skills
- Time management
- Messaging effectiveness
- Microsoft
- Organizational planning
- Interpersonal communication
- Staff training
- Training standardization
- Documentation management
- Problem solving
- Multitasking
- Microsoft Word
- Simulation assessment
- Attention to detail
- Effective communication
- Training others
- Team collaboration
- Quality assurance
- Safety practices
- Case presentation
- Professionalism
- Oral communication
- Written communication
Awards
- Recipient of President's list Award
- Graduated Summa Cum Laude
- Psi Chi National Honor Society
Volunteer Experience
- Volunteer/ Front Desk, American Red Cross, Duluth, GA, 01/01/18, 12/31/18, Greeted donors and ensured eligibility., Ensured stability in {200} donors post-blood donation, enhancing safety by monitoring conditions., Gave donors snacks after giving blood.
- INTERNSHIP, Gracious Health & Human Services Inc., Lawrenceville, GA, 08/01/24, 02/28/25, Developed a comprehensive mental health awareness brochure and presentations aimed at increasing public understanding of mental health issues and promoting available resources., Enhanced public health awareness by launching a campaign improving community health literacy by 20% by leveraging social media platforms., Boosted outreach effectiveness by 30% by developing new partnership with local organizations to promote health education.
Timeline
Standardized Patient & Grader
MedSmarter Test Prep
01.2018 - 12.2021
Sales Associate
Sweet Treats
02.2005 - 12.2005
Bachelors of Science - Psychology
Bethune-Cookman University