Jenna Barks
Jackson,United States
Summary
Excelled in coordinating operations and enhancing service quality, demonstrating exceptional communication skills and a positive personality. Achieved significant improvements in customer satisfaction and operational efficiency. Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Michigan State University
East Lansing, MI, US
10.2023 - Current
- Manage inventory, minimizing discrepancies and ensuring product availability
- Process transactions efficiently, serving up to 300 customers daily with accuracy
- Utilize student perspective to guide product selection, enhancing customer satisfaction
- Maintain accurate transaction records and inventory logs, ensuring compliance
- Ensure food safety standards while preparing coffee and sandwiches
Kitchen Expeditor
Texas Roadhouse
Jackson
02.2022 - 08.2023
- Ensured timely and accurate food portioning, improving kitchen efficiency and customer satisfaction
- Maintained cleanliness by managing trash and cleaning kitchen garbage containers, ensuring a hygienic environment
- Distributed food to waitstaff, facilitating efficient service and enhancing guest experience
- Transported supplies and utensils between storage and work areas, supporting seamless kitchen operations
- Assisted cooks with various tasks, boosting overall kitchen productivity and service quality
Customer Service Representative
Pizza Hut
Jackson
09.2021 - 04.2022
- Addressed customer inquiries and resolved issues, enhancing satisfaction and retention
- Handled telephone inquiries and complaints, ensuring compliance with company procedures
- Mentored new employees, contributing to faster onboarding and team cohesion
- Utilized multiple computer systems to find information, improving efficiency
- Maintained product knowledge to offer helpful recommendations, boosting sales
- Optimized customer service processes, reducing complaint resolution time and enhancing overall satisfaction rates for Pizza Hut's clientele
- Mentored new hires, fostering a supportive team environment while ensuring consistent high-quality service across all customer interactions
Medical Receptionist
Absolute Health Chiropractic
Jackson
04.2021 - 08.2021
- Scheduled and confirmed client appointments, ensuring efficient office workflow
- Collected co-payments and issued receipts, maintaining accurate financial records
- Scanned and documented new patient information, improving data accuracy
- Greeted patients promptly, delivering excellent customer service
- Screened phone calls, directing messages to appropriate staff for timely responses
- Streamlined appointment confirmation process, reducing no-shows
- Improved front desk efficiency through effective phone screening and message management
Education
Bachelor of Science (B.S.) - Biomedical Laboratory Science
Michigan State University
East Lansing, MI05-2027
Skills
- Problem Detection And Resolution - Skillful
- Service Quality - Experienced
- Customer Complaint Resolution - Skillful
- Making Appointments - Experienced
- Responding To Difficult Customers - Skillful
- Building Customer Trust And Loyalty - Skillful
- Upbeat And Positive Personality - Experienced
- Understanding Customer Needs - Experienced
- Answering Customer Questions - Experienced
Timeline
Retail Sales Associate
Michigan State University
10.2023 - Current
Kitchen Expeditor
Texas Roadhouse
02.2022 - 08.2023
Customer Service Representative
Pizza Hut
09.2021 - 04.2022
Medical Receptionist
Absolute Health Chiropractic
04.2021 - 08.2021
Bachelor of Science (B.S.) - Biomedical Laboratory Science
Michigan State University