Jenna Bench
New Castle,DE
Summary
Hardworker with 5+ years of experience overseeing daily restaurant operations and ensuring customer satisfaction in fast-paced environments. Proven ability to manage staff, control costs, and maintain compliance with regulations. Additionally, 9+ years of experience as a Medical Assistant, skilled in patient care, medical scheduling, and EHR systems. Dedicated to leveraging diverse expertise to enhance operational efficiency and service quality in the restaurant industry. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front of House Manager
T.G.I Fridays
03.2021 - 08.2025
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Prior Authorization Specialist
ChristianaCare
07.2023 - 03.2025
- Submitting prior authorization for procedures and medications for family medicine providers, submitting referrals for specific insurance
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Verified eligibility and compliance with authorization requirements for service providers.
- Monitored pending cases closely, proactively following up on outstanding documentation needed for successful approval outcomes.
- Provided training to new staff members on the intricacies of various insurance plans and their specific prior authorization requirements.
Medical Assistant
ChristianaCare
03.2022 - 12.2024
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Medical Assistant
Christiana Spine Center
03.2021 - 03.2022
- Assisted doctor with in-office procedures
Education
Medical Assistant - Diploma
Dawn Career Institute
Wilmington, DESkills
- Vital signs
- Transcription (1 year)
- Management
- Patient interaction (10 years)
- Medical Scheduling (5 years)
- Cash handling (10 years)
- Phone triage
- Cleaning (10 years)
- Healthcare practice team management
- Data entry
- Microsoft Office (8 years)
- Medical Records (6 years)
- Customer service (10 years)
- Microsoft PowerPoint
- Medical records
- Grocery store (4 years)
- Front desk
- Office management
- EMR (6 years)
- Pediatrics
- Time management
- Immunizations
- CPR
- Hospitality
- Computer Operation (10 years)
- Medical office management
- Fine dining experience
- Customer service
- Communication skills
- Wound care
- Restaurant management (2 years)
- Microsoft Excel (5 years)
- Children (10 years)
- Leadership
- Medical assisting (10 years)
- Supervising experience
- Databases
- Microsoft Outlook (10 years)
- Vital Signs (10 years)
- Patient Care (6 years)
- ICD-10 (5 years)
- Anatomy Knowledge
- Restaurant experience (5 years)
- Medical Office Experience (5 years)
- Microsoft Word
- Teamwork (10 years)
- Computer literacy
- Revenue cycle management
- Assistant manager experience (2 years)
- Typing
- Documentation review
- Triage (4 years)
- Insurance Verification (4 years)
- EHR systems
- EMR systems
- Conflict management
- Organizational skills
- Injections (6 years)
- Word (7 years)
- Receptionist (5 years)
Certification
- CPR Certification
- AED Certification
- First Aid Certification
- CCMA
- BLS Certification
- Certified Medical Assistant
- CCMA Certification
- ServSafe
- Alcohol Beverage Control (ABC) license
- Driver's License
- Certified Home Health Aide
Timeline
Prior Authorization Specialist
ChristianaCare
07.2023 - 03.2025
Medical Assistant
ChristianaCare
03.2022 - 12.2024
Front of House Manager
T.G.I Fridays
03.2021 - 08.2025
Medical Assistant
Christiana Spine Center
03.2021 - 03.2022
Medical Assistant - Diploma
Dawn Career Institute
Additional Information
- Medical Terminology
- Case histories and Medical reports
- Urinalysis & Immunology
- Customer Retention
- Patient Data Input & Billing: ICD-10 and CPT Codes
- Management of Patient Files
- Vital Signs & EKGs
- Preparation of treatment & examination rooms
- OSHA & HIPAA Compliance Training
- Medical Office Procedures
- CPR Certified | American Heart Association
- Venipuncture and Capillary Puncture
- Answer incoming calls patient & physician referral calls
- Operate a variety of lab instrumentation including Incubator, Centrifuge, Glucometer, Reflotron, Microscope, and Sphygmomanometer with Stethoscope
- Patient Relations/Customer Service
- Obtain, prepare, and record case histories and medical reports
- Schedule and Manage appointments
- Anatomy & Physiology training
- Pharmacology Terminology
- Medical Billing & Coding
- Physical Therapy
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